Laundry Operation Manager

SUMMARY:

• Responsible for directing the operational needs of the laundry facility,
• oversee organizational processes and operations to ensure productivity and quality,
• improve productivity efficiency and managing quality standards,
• monitor individual performance, coordinate personnel assignments to ensure that workflow is maintained,
• identify potential problem areas,
• maintain goal attainment/training efforts and meet production requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to, the following:

• Believe and demonstrate the GSR Vision and Mission Statement
• Responsible for the effective and successful management of resources, staff, productivity, and quality control.
• Review production necessities to meet demands of the hotel. Develop, manage, and assign tasks appropriately to ensure the laundry facility is organized. Plans work and staffing schedules to ensure adequate services are rendered based on company standards.
• Manage the development and training of the production team members in efficiently producing high quality linen.
• Respond to all equipment breakdowns in a timely manner and troubleshoot electrical, mechanical, and plumbing issues.
• Perform employee evaluations. Take care of employee requests/issues (time off, vacations, concerns etc.). Conduct training in job duties, proper equipment use and safety procedures.
• Assure cost effective operation of the laundry plant while maintaining a safe work environment for the team members.
• Troubleshoot and rectify supply shortages, quality issues, labor utilization, etc. Communicate any malfunctions to management.
• Manage preventative maintenance audits on all models of commercial laundry equipment. Read, interpret, and understand technical operation and repair manuals.
• Assist in all facets of operations when needed.
• Make constant contact with both internal and external customers to provide optimal guest service. This includes contact with various hotel departments in an effort to provide/obtain pertinent information needed to ensure proper guest service and superior quality is provided.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Lift materials weighing from 1-50 pounds, up to 4 feet high occasionally. Carry items weighing up to 50 lbs. occasionally. Push linen carts weighing up to 700 lbs.
• Stand, sit, walk, squat, bend (at neck & waist), reach (above & below shoulder level), twist (at neck & waist), push/pull, as needed for duration of shift. Simple/power grasping as well as repetitive use of the hands and fine hand manipulation are required to complete essential functions.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules that reflect the business needs of the Hotel.
• Comply with Hotel rules and regulations for the safe and efficient operation of Hotel facilities.

Periodic Job Functions:

• In addition to performance of essential functions, this position may be required to perform a combination of supportive functions to be determined by the supervisor based upon the particular needs of the Hotel.
• Attend and participate in meetings in order to be informed of new rules, regulations and procedures and to discuss scheduling and/or other concerns of the Hotel and/or department.

Safety & Regulations:

• Provide a safe environment for customers and employees. Report emergencies to proper authorities. Report all suspicious persons or activities and hazardous conditions to supervisor, security, or safety personnel.
• Provide instruction and/or guidance for guest/employee safety in fire/emergency situations.
• Abide by all State, federal and corporate liquor regulations pertaining to alcoholic beverage service to minors and intoxicated guests.
• Abide by all State and corporate regulations pertaining to the presence of minors in gaming areas.

KNOWLEDGE/SKILLS/ABILITIES

• Dedicated to meeting and/or exceeding the expectations and requirements of internal and external clients.
• Trusted and is seen as a truthful individual who is highly respectful of others.
• Consistently exhibits courteous, respectful, and appropriate communications and presents information in a concise and understandable format.
• Cooperate with others in the accomplishment of joint tasks and common objectives.
• Contributes to a positive work environment, fosters collaboration and provides a tangible contribution.
• Meet requirements of regular attendance in order to effectively complete job responsibilities in a timely manner.
• Ability to read, write, speak and understand the English language in order to write reports, evaluations, etc., and communicate with fellow workers and supervisors.
• Engage in considerable physical activity on a continuous basis.
• Operates hand tools, power tools as required.
• Can analyze data and drawing conclusions from written and computer-generated materials.
• Remain alert throughout the duration of the shift and remain calm during emergency situations.
• Be organized, prioritize work and meet deadlines.
• Can comprehend and follow supervisor’s instructions.
• Able to troubleshoot and solve various problems within the operations area.
• Performs duties within temperature ranges from hot to cold.
• Maintain attendance in conformance with Hotel standards.
• Ability to work with interruptions.

Education:

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Licenses / Certificates:

• Ability to obtain/renew all government required licenses or certification.
• Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, team members and others. Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel. May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment. The noise level in the work environment is usually loud.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Payment frequency:

• Paid biweekly

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Work setting:

• Casino
• In-person
• Resort

Experience:

• Laundry: 1 year (Preferred)

Ability to Commute:

• Reno, NV 89502 (Required)

Ability to Relocate:

• Reno, NV 89502: Relocate before starting work (Required)

Work Location: In person

Salary : $70,000 - $80,000