Front Desk Guest Service Agent (FT)

SUMMARY

This position checks guests into hotel rooms, acts as a resort ambassador with each guest, completes operations at the front desk, and maintains Grand Traverse Resort & Spa guest service standards and operational procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Welcome/bid farewell to guests
• Check in/Check out guests
• Maintain guest accounts
• Be knowledgeable of all resort activities
• Anticipate guest concerns/problems and deal with them before they become complaints
• Handle complaints with empathy and courtesy
• Handle all incoming telephone calls, paging system and guest messages
• Follow all safety and emergency policies and procedures
• Maintain par stock of office supplies/ordering when necessary
• Clean and maintain work area
• Assist with PBX duties as needed
• Must understand and abide by environmental practices of the resort
• Other duties as assigned

Benefits and perks include:

• Exclusive discounts on golf, spa, dining, accommodations and more.
• Employee access to our on-site gym facility and various health and fitness programs
• Health, Vision and Dental Coverage for full time employees
• Paid Time Off for full time employees
• Life insurance.
• 401K program.

We are actively looking to add great people to our team. If you are interested in a career with us, please apply online at grandtraverseresort.com/careers. #lovewhereyouwork

COMMENTS

Must be able to work flexible hours and take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered an equivalent in lieu of stated minimums require prior approval of the Director of Human Resources.

Job Type: Full-time

Pay: $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

Work setting:

• In-person
• Resort

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person