SENIOR CONFERENCE SERVICES MANAGER

Position Overview:

This role oversees the comprehensive sales and marketing strategies for the catering department. Responsibilities include acquiring new accounts, nurturing existing ones, devising plans to surpass revenue targets, and optimizing hotel profitability without compromising guest satisfaction. Additionally, this position serves as the bridge between clients and operational teams, guaranteeing repeat business and flawless event execution.

About Cote Family Companies: www.cotefamily.com

For over 100 years, this family-owned company has distinguished itself by providing unique, transformative experiences and exceptional memories. Our resorts provide an array of services including accommodations, golf, spa food & beverage, retail, equestrian and conference/event opportunities.  Our camps provide transformational memories that our attendees carry with them forever.   The Cote Family has invested in its current ventures and is poised for further growth.  

COTECares

CoteCares is our “Way of Life”.  We believe in enriching the lives of those within our community and this inspires us to create transformative experiences and exceptional memories.

Our associate journey begins and ends with a positive work environment and experience for our team.  CoteCares is the namesake for our culture, and our commitment to a culture where all associates feel respected, safe, empowered, appreciated, excited, included and a sense of belonging to something extremely special.  Whether it be through community involvement or internally working with each other, CoteCares expresses our world and what we want it to be.   

Career Pathing:

This role is a key position in our operational excellence delivery goals.  The role may advance into a director level position should the incumbent demonstrate sufficient strategic development and enlargement of performance scope.  The successful person will be an advocate of our mission, values and brand from a Sales/Catering level.

Duties & Responsibilities: 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Drive revenue growth for Resort Catering on a monthly, quarterly, and yearly basis.
• Manage inventory effectively using strategic selling guidelines, optimizing meeting space ratios, package rates, Daily Meeting packages, and food and beverage minimums.
• Negotiate contracts, create proposals, secure bookings within assigned territories and set guidelines.
• Handle inquiries and conduct site inspections.
• Organize pre-event and post-event meetings with clients, guests, and catering teams.
• Implement company programs to exceed revenue targets while ensuring guest satisfaction.
• Recruit, train, and mentor Catering and Conference Service staff, fostering sales growth and evaluating performance.
• Maintain positive client relationships through clear and timely communication.
• Build a client base through direct sales efforts targeting organizations, associations, and businesses.
• Stay updated on industry trends, attend meetings and events, and contribute to sales strategy development.
• Assist in budget preparation, forecasting, and reporting.
• Foster teamwork across departments to deliver high-quality service.
• Support clients in event planning, including menu selection, décor, and logistics.
• Ensure accuracy in booking details, room blocks, rates, and billing.
• Address operational issues impacting catering sales performance and collaborate on solutions.
• Perform additional duties as needed.

Minimum requirements

• Minimum of two to three years of sales experience in hotel/resort catering and conference services or a related field, with prior direct supervisory experience in sales/catering teams. 
• Bachelor’s degree in hospitality/Tourism, Sales/Marketing, or equivalent. 
• Strong ability to prioritize and organize work effectively. 
• Excellent organizational and decision-making skills. 
• Assertive, outgoing, and self-motivated with a pleasant personality, capable of thriving in a team environment. 
• Proficient in computer use, with the ability to learn new programs quickly. 
• Exceptional written and verbal communication abilities. 
• Skilled in negotiation techniques. 
• Demonstrates a proactive "can-do" attitude and leads by example. 
• Physical requirements include standing, walking for extended periods (4 to 5 hours), climbing stairs, reaching, bending, tasting, seeing, hearing, smelling, and tactile perception. 
• May need to lift over 50 pounds occasionally. 

Flexible schedule, including availability for weekends, holidays, and as per business demands.