Support specialist

Granite City Electric Supply is the area's premiere electrical distributor serving electrical contractors as well as residential, commercial and industrial customers for over 90 years.

With branches covering Massachusetts, Rhode Island, New Hampshire, Vermont and Connecticut, we are the largest regional independent electrical supply company and the official distributor of electrical supplies to the Boston Red Sox.

Summary

Reporting to the Director of the Switchgear Division, the Switchgear Support Specialist will be responsible for assisting and maintaining profitable sales by providing customer service excellence, value-added service and solutions to new and existing customers.

Essential Functions

• Supporting team responsibilities, SOP, Project Management, & customer service.
• Navigation of quote requests, downloading and reviewing plans and specifications, adding projects to the division quote board and managing ownership responsibilities.
• Working directly with Schneider Electric & vendors alike to provide a complete spec driven package.
• Helping the GCE branches & salespeople with smaller sized projects and technical assistance.
• Quoting team generated small to medium sized projects.
• Managing team metrics & analysis.

Education and / or Experience :

• Bachelor's and / or Associates degree (Business / Electrical).
• Minimum 4-6 years sales support experience.
• EPEC certifications, a plus.
• Equivalent education or experience may be substituted for any of the above.
• This is an entry level position.

Position Requirements

• Embrace GCE core values; Pride, Accountability, Integrity and Respect and apply to each business interaction; internal and external.
• Demonstrated ability to build, enhance and maintain effective business relationships with both customer base and internal GCE staff.
• Strong verbal, written & presentation skills.
• Proven team player with branch locations, corporate, hubs, etc.
• Ability to plan and prioritize activities and handle confidential information.
• Proven ability to interact successfully with all levels of the organization.
• Must possess high degree of organization skills and be a self-starter.
• Adaptability / flexibility / willing to change & adjust with business conditions.
• Coachable & actively participates in coaching process.
• Team player, Multi-tasker.
• Works with a sense of urgency.
• Ability to work remote.

Granite City offers competitive wages, great benefits including medical, dental, vision, life, STD / LTD, 401k, vacation, holiday, sick and more! Join our team and work among the best in the industry.

We are an equal opportunity employer. Minority / Female / Disabled / Veteran

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

This employer uses E-Verify.

Last updated : 2024-05-14