What are the responsibilities and job description for the Service Desk Technician position at Gravity IT Resources?
Job Title: Service Desk Technician
This needs to be someone who can operate independently, they will not have a huge team around them. Their main focus is providing assistance for the onsite people in Arizona, but might get some overflow in ServiceNow from the other office. Really need someone who is comfortable being the “it” person when it comes to IT assistance with the following: hardware malfunctions (computers, monitors, keyboards, mouses, other general office equipment), software malfunctions and configurations (password resets, lockouts, etc). Additionally, in the interviews they asked specifically about VPN’s and Virtual Machines.
Location: Scottsdale, AZ onsite with a hybrid schedule eventually
Job-Type: Contract to Hire with conversion salary up to $65K
Referral Fee: /- $750
Position Overview:
Gravity is looking for a well-rounded Service Desk Technician to handle internal customer issues through ServiceNow. This person will be responsible for troubleshooting both hardware and software based on the incoming tickets that the team will receive. This individual will be the sole Service Desk representative supporting this site.
The ideal candidate will possess 3 years of experience in a Service Desk setting, a history of successful troubleshooting, and strong documentation skills. Specifically, this individual will be tasked with troubleshooting and fixing hardware and software related issues listed below.
Our client is a $100M technology enabled pharmaceutical solutions company. This company is one of the fastest growing firms in it's area.
Duties & Responsibilities:
- Take incoming requests from internal customers and provide excellent service for all helpdesk and desktop related tickets.
- Assist with hardware related issues including IP phones, keyboards, monitors, printers, computers, etc.
- Assist with any software related issues that come through ServiceNow regarding installations, configurations, Windows 10 or 365 updates or issues, etc.
- Document and communicate with the infrastructure team on status updates.
- Maintain IT Security and report any violations.
Required Experience & Skills:
- 3 years of experience in a customer support/service desk setting.
- 3 years of experience with ServiceNow.
- 3 years of experience with Windows 10 Office365.
- 3 years of customer support and service experience.
- Certifications in Comptia A , Comptia Network Microsoft MC preferred but not required.
Salary : $65,000
