What are the responsibilities and job description for the Assistant Manager position at Great American Cookies?
Location: Operations
Reports To: Store Manager/
Position Purpose
At Great American Cookie, the Assistant Manager is an integral part of the day-to-day operations of their shift. The associate is tasked with leading the staff as well as creating a positive experience for every guest that will keep them coming back time and time again. The Assistant Manager works under the supervision of the Store Manager to ensure the daily shift is running smoothly in accordance with the company's needs.
Dimensions
This position reports to the Store Manager in a particular operating location and is responsible for ensuring all products are prepared and restocked as needed based on the demand of the business. Additionally, they are responsible for maximizing sales growth on their shift by delivering exceptional customer service consistent with the culture of The Cookie Place, Inc.
Primary Accountabilities
In addition to following The Cookie Place, Inc.'s policies and procedures, principle accountabilities are, but are not limited to:
Shift Management
- Oversee all aspects of daily operations including opening and closing the store.
- Serve guests and create an exciting experience.
- Operate a register and ensure accountability of money.
- Decorate cookies and cakes with a wide variety of templates.
- Ensure cleanliness of the store and all preparation areas.
- Adhere to all Great American Cookie standards.
- Responsible for meeting store operations and customer service objectives based on The Cookie Place, Inc. standards.
- Oversee all cash handling procedures in the store including making deposits.
- Prepare ingredients for baking and decorating.
- Operate an oven and bake ingredients within standard constraints.
- Ensures that all Company policies and procedures are followed.
- Other:
Perform other duties as required by their manager.
Position Specifications
- 1-2 years of retail and/or food service management.
- 1-2 years of customer service.
- 1-2 years of cake decorating.
- Excellent customer service skills.
- Good verbal communication.
- Ability to multitask.
- Attention to detail.
- Must be a team player.
- Must be 18 years of age.
Job Type: Full-time
Pay: $12.00 - $14.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
- Day shift
- Evening shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Experience:
- Cake decorating: 1 year (Preferred)
- Assistant Manager: 2 years (Preferred)
Work Location: In person
Salary : $12 - $14
