What are the responsibilities and job description for the Service and Warranty Associate position at Great Day Improvements, LLC?
Your Home Improvement Company - Service And Warranty Associate
Your Home Improvement Company is a leader in the home remodeling industry. We are experiencing unprecedented growth and are currently looking to expand our Service and Warranty Department. If you are looking for a rewarding career with opportunities for advancement apply today!
PURPOSE
The primary responsibility of a Service & Warranty Coordinator is to provide a world-class experience to all our customers. The role develops a special relationship with each customer, being a main point of contact throughout each homeowner's service journey.
We are dedicated to our team members quality of life both on and off the job. We offer the following standard benefits and unique cultural conditions
#INDYHICO
Your Home Improvement Company is a leader in the home remodeling industry. We are experiencing unprecedented growth and are currently looking to expand our Service and Warranty Department. If you are looking for a rewarding career with opportunities for advancement apply today!
PURPOSE
The primary responsibility of a Service & Warranty Coordinator is to provide a world-class experience to all our customers. The role develops a special relationship with each customer, being a main point of contact throughout each homeowner's service journey.
- Schedule service appointments for homeowners
- Perform a variety of administrative tasks associated with the position
- Be positive, professional, empathetic, customer-focused and solution-oriented in their work.
- Precisely enter information into customer files
- Open and close service tickets and perform exit calls
- Answer phones, emails and texts with homeowner concerns
- Coordinate with members of the field management team
- Search records and files for data related to each warranty service
- Communicate with customers clearly in both written and spoken formats
We are dedicated to our team members quality of life both on and off the job. We offer the following standard benefits and unique cultural conditions
- Medical/Dental
- Paid holidays plus PTO
- 401(k) plan & contributions
- A culture that supports work-life balance
- A relaxed corporate environment that includes ad hoc meetings on hallway floors, couches in many managers offices, a ping pong table and one hole putting green in the break room
- Reward innovation and hard work with unlimited advancement potentia
- High School diploma or equivalent
- Minimum of 3-years customer service experience
- Experience with complex scheduling
- Excellent attention to detail
- Basic word processing and spreadsheet skills
- Ability to develop and establish good interpersonal relationships
- Good phone etiquette and verbal/writing skills
- Flexibility & adaptability, ability to work in a fast-paced environment
- Willing to learn about products and services Your Home Improvement Company provide
#INDYHICO
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