What are the responsibilities and job description for the Food & Beverage Manager position at Great Wolf Lodge?
At Great Wolf, the Food & Beverage Manager inspires and motivates staff to deliver exceptional service for all guests while managing the daily activity of F&B operations. This includes overseeing the staff, ensuring inventory control, providing quality customer service, and complying with all food and beverage regulations.
Essential Duties & Responsibilities
- Develops operational guidelines by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
- In charge of recruiting, selecting, orientating, and training employees
- Prepares F&B staff by introducing menus and teaching food presentation techniques; conducting food and wine tastings; giving instruction in etiquette and serving techniques
- Maintains F&B staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
- Assists in welcoming patrons by exchanging pleasantries, escorting them to dining area; seating them; presenting and introducing menus; announcing waitperson's name
- Maintains F&B ambiance by inspecting and monitoring serving stations, table linens, floors, seating, lighting, and music
- Protects F&B assets by adhering to security policies and procedures.
- Prepares reports for facility management by identifying patron service requirements; observing and recording patron reactions to meals; beverages, and restaurant environment
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
- Assists in multiple operations including restaurants, bars, quick-serve outlets and banquets
- Contributes to team effort by accomplishing related results as needed
Basic Qualifications & Skills
- High School diploma or equivalent
- 1 year previous experience in a food service supervisor role; demonstrated people management, leadership, and team goal achievement
- 1 year utilizing Point-of-Sale (POS) technology
- Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed
- Successful completion of criminal background check and drug screen
Desired Qualifications & Traits
- Prior experience with Micros POS
- Serve-Safe and/or TIPS certification
- Proven teamwork
- Projects professional image that inspires trust and confidence
- Enthusiastic and positive energy
Physical Requirements
- Able to lift up to 30 lbs.
- Able to bend, stretch, and twist
- Able to stand for long periods of time
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
