Program Manager

JOB SUMMARY: The Program Manager is responsible for oversight and operations of a cluster of residential homes for individuals with intellectual disabilities, and/or autism. This role includes all the duties of program specialist as outlined in 55 PA Code Chapter 6400 regulations for the assigned homes.

The Program manager will work under the direct supervision of the Program Director.

Essential Duties and Responsibilities

· Communicates and fosters company values and philosophies.

· Assists the Program Director or design with general program management.

· Serves as the primary contact between Greater Hearts Human Services, administrative entities, support coordination units and other team members; including the individuals supported and their representatives.

· Participates in referral and admission process for new individuals.

· Supervises Residential Supervisors and Direct Support Professionals working in the assigned programs. Manages performance of direct support staff including provision of feedback, development, training, and performance evaluations.

· Monitors and evaluates performance of staff according to the company’s performance management policies and procedures.

· Monitors program and staff compliance to all regulatory standards and company policies and procedures

· Assists HR manager in recruiting, interviewing, hiring, orienting, and training residential supervisors and direct support professionals.

· Participates in multidisciplinary team and facilitates regular staff meetings and ensures communication with and from company management.

· Coordinate schedule for assigned employees and manage coverage in the homes in accordance to programmatic requirements and guidelines.

· Complete reviews timesheet and payroll for assigned employees in a timely manner.

· Responds to incidents and performs incident management duties such as assuring safety, reporting and entering incidents as outlined in the Incident Management Bulletin and company policy on Incident Management.

· Observes and supervises employee medication administration training and practices.

· Ensures individual health and medical needs are met and updates individuals’ Lifetime Medical History on an annual basis.

· Ensures that residential homes and facility work environments are safe, well maintained and free from hazards, as applicable.

· Participates in the company’s on-call system.

· Ensures implementation of individual support plan and behavioral support plans.

· Maintains responsibility for all financial transactions on behalf of Greater Hearts Human Services and the assigned individuals and follows all policies and procedures related to financial requirements.

· Performs other duties as assigned.

MINIMUM EDUCATION, CREDENTIALS, AND EXPERIENCE:

A master’s degree or above from an accredited college or university and 1 year of work experience working directly with individuals with an intellectual disability or autism, and one year of supervisory work experience.

OR: A bachelor’s degree from an accredited college or university and 2 years of work experience working directly with individuals with an intellectual disability or autism, and one year of supervisory work experience.

OR: An associate’s degree or 60 credit hours from an accredited college or university and 4 years of work experience working directly with individuals with an intellectual disability or autism, and one year of supervisory work experience.

· Knowledge of Mental Health Diagnoses/Intellectual and Developmental Disabilities symptomology.

· Knowledge of computers and Microsoft software products.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Lancaster, PA: Relocate before starting work (Required)

Work Location: In person