What are the responsibilities and job description for the Customer Service Representative position at Greenbridge?
Description
Greenbridge offers convenient and economical one stop shopping. You need to look no further as Greenbridge carries the broadest line of polyester strapping/polypropylene strapping in a multitude of widths, colors, core sizes, and break strengths. In addition to the broadest line of polyester strapping/polypropylene strapping, Greenbridge offers a full complement of strapping equipment, power tools, and accessories. We provide a complete range of strapping solutions from the most basic manual tools, to the largest engineered strapping systems for extremely demanding applications.
All of the above would mean nothing if it were not backed by dedicated employees and extraordinary service. Our commitment to service is backed by acres of inventory of polyester strapping/polypropylene strapping and equipment on the floor, ready for immediate shipment. We ship a high percentage of stock orders the same day received, and Greenbridge always sells at competitive prices. When you evaluate price selection, service, and quality, Greenbridge always leads the way in overall value.
Job Purpose
The Customer Service Representative is responsible for ensuring Customers’ orders are placed, processed, tracked and returned in a timely manner. This role collaborates with the Sales and Operations teams to deliver outstanding customer experience while growing relationships with the accounts.
Duties and Responsibilities
• Accurately manage the order inputting process as it relates to price, terms of sale, product, quantity, ship to, sold to and customer’s special instructions.
• Ensure all policy processes are followed and necessary documents are verified and kept on file as needed.
• Work with internal supply chain departments to keep customers updated as to their order status if changes occur, in a pro-active manner.
• Maintain system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enter appropriate reason code.
• Complete all product returns or invoice adjustments in a timely manner.
• Work closely with Sales Representatives regarding price inquires, discrepancies on customers purchase orders, update on customer order status, and monthly consignment inventory.
• Quoting, follow-up, expediting and executing customers’ requirements.
• Adept at multi-tasking, self-motivated with a strong drive to resolve issues quickly and effectively and work well within a team atmosphere.
• Understand the resources within the business to be an effective problem solver.
• Field customer calls/email regarding product knowledge, order information, pricing and freight issues with a degree of professionalism.
Requirements
Qualifications and Experience
• High School Diploma or GED is required
• Associates Degree or related field preferred
• Minimum 2 - 4 years Customer Service experience in a distributor environment or extensive experience
• Experience with ERP systems, specifically JDE.
• High attention to detail and organization skills.
• Experience within the manufacturing industry, B2b experience a plus – small to medium sized business setting.
• Demonstrated proficiency in Microsoft Office applications (Excel, Word), Outlook, Internet.
• Excellent communication, collaboration and problem-solving skills
• Exceptional degree of tact and empathy to resolve customer concerns in strengthening relationship
• Strong team player with high degree of urgency with the ability to multi-task, plan and prioritize
• Detailed oriented
• Ability to deal with stress and work in a fast-paced environment
Direct Reports
This position will not have any direct reports.
