What are the responsibilities and job description for the Field Service Technician position at Greenbridge?
Description
- Performs repair, maintenance and start up on stretch wrappers, shrink wrappers, case sealing, case erectors, label printer/applicators, strapping equipment and assorted FS products at customer sites and Greenbridge company sites
- Perform setup calibration, testing, trouble shooting of circuits, components, instruments and mechanical assemblies using moderately complex blue prints and electrical schematics
- Perform a variety of sophisticated electronic, mechanical, pneumatic and electro-mechanical tests, repair and maintenance on equipment, assemblies, sub-assemblies and parts to ensure the equipment functions according to the manufactures specifications and or to determine the cause of equipment failure
- Supports systems integration with customers, manufacture/suppliers and other service personnel involving complex machine problems and/or turn-key systems
- Performs complex re-builds and re-manufacturing and participates in application engineering activities
- Manage and maintain an accurate and effective truck inventory and maintains company vehicle, as per company policies and expectations
- Work in unison with Field Service Manager to maximize service call priorities based on service call activity.
- Complete field service work orders, to include billing of travel, labor hours, parts and other related items in a timely and accurate fashion
- May provide direction for less experienced team members
- Provide subject matter expertise of Greenbridge packaging systems and related equipment
- Performs product demonstrations and training as needed
- Other related duties and responsibilities as required or assigned by management
- 5 year performing repairs and maintenance on packaging equipment or related machinery
- Must have certifications from manufactures training on stretch wrappers, shrink wrappers, case sealers, case erectors, label printers, and strapping equipment or relates products
- High School Diploma or equivalent education required, mechanical electrical trade school and/or 2 year technical degree strongly preferred
- Must have a valid driver's license and good driving history
- Excellent interpersonal relationship skills and must work well with customers, suppliers and co-workers
- Able to use a multi meter in a troubleshooting application
- Strong understanding of automatic machines and mastery of semi-automatic machines
- Strong knowledge of all repair tools and can demonstrate the use of repair tools in their proper application.
- Has a strong understanding of electrical and pneumatic controls and valves
- Must have strong mechanical and electrical background
- Must be capable of trouble shooting (electrical and mechanical) issues and develop an efficient solution to resolve problems
- Can work independently with minimum supervision
- Must have passion to deliver outstanding customer service
- Excellent verbal and written communication skills
- Has a basic understanding of electrical and pneumatic controls and valves
- Must have mechanical aptitude
- Outlook, Excel, Word, and other applications as required
- Programming software experience preferred- Allen Bradley and/ or Siemens
- Must lift and handle parts up to 75 pounds
- Must work in industrial environments, including working on ladders and lifts at high elevation, as well as low elevations such as underneath equipment
- Must work in a variety of settings, including fast-paced industrial and production environments
- Some overnight travel required, including long distance driving and air travel
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