VP of Parts and Service Operations

GreenMark Equipment, a John Deere dealership network in Southwestern Michigan and Northern Indiana, has been providing sales and service to farmers, commercial business, large property owners and homeowners. GreenMark Equipment has been built on quality products, competent employees, quality service and competitive prices.

The VP of Parts and Service Operations is a critical role to the infrastructure of the company and that is why GreenMark offers the following benefits:

• Health Insurance - starts on your first day of employment
• 401k with company match
• Paid Holidays
• Paid Time Off
• Competitive wages
• Company paid uniforms
• Continued training through John Deere
• Advancement opportunities
• Employee discounts

Wage: Salary (based on experience) plus bonus opportunities

Purpose: Leads the organization’s Aftermarket business efforts in alignment with the organization’s financial and operational objectives to maximize profitability. Effectively engage, retain, develop and attract dealership personnel.

Responsibilities:

• Creates and monitors the Aftermarket Strategic Business Plan for the organization, including all areas in the parts and service departments including profitable sales growth, customer satisfaction, employee development, and asset management
• Collaborates with Marketing Manager to develop and implement the Aftermarket Strategic Business Plan for the organization
• Creates and monitors annual Parts and Service Department goals and budget in alignment with the organization’s financial and operational objectives
• Develops and ensures compliance with Parts and Service Department processes to ensure internal and external customer satisfaction
• Manages strategic aftermarket staffing plans and collaborates with the Human Resources Manager to achieve recruitment and retention objectives
• Collaborates with the executive team to develop and implement compensations plans for Parts and Service Department employees, including employee reviews
• Accountable for all aftermarket department recruiting, staffing, training, and employee development activities
• Communicates and enhances understanding of the dealership’s values, principles, vision and mission statement
• Manages the organizations Customer Satisfaction program

Experience, Education, Skills and Knowledge:

• 10 years’ experience working in Service and or Parts Department operations or other related Sales and Service management experience
• Experience using standard desktop applications such as Microsoft Office and internet applications
• Experience creating positive relationships with the community, customers and personnel
• Demonstrated business acumen developing, implementing, measuring strategies and goals
• Associates degree or equivalent experience required; bachelor’s degree preferred

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