Front Office Manager

Columbia Sussex Management LLC is currently seeking experienced and energetic individuals for the position of Front Office Manager for our 281 room hotel the Greensboro Marriott Downtown in Greensboro, North Carolina. As a Front Office Manager, you’ll be responsible for all duties of the front office operation, including management of the front desk, training and employee development, delivery of quality customer service and resolution of guest issues, while maximizing room revenue and occupancy.

Job Responsibilities
Key responsibilities of a Front Office Manager include:

• Ensuring that the front desk team is checking guests in and out of the hotel in an efficient, courteous, and professional manner
• Ensuring guests’ needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable
• Ensuring that all safety and security policies and procedures are followed
• Interviewing, hiring, coaching and developing team members
• Evaluating team performance and taking appropriate corrective action as needed to hold team members accountable
• Setting goals, providing ongoing feedback, and rewarding/recognizing team members
• Preparing and adjusting weekly work schedules in accordance with staffing guidelines and labor forecasts
• Authorizing requests for personal time off, holidays for team members, schedule changes, overtime, and expenditures
• Reviewing guest comments and ensuring that problems are identified and corrected in a timely manner.
• Maintaining an efficient system of communication between the Front Office and other departments, with particular attention to guest arrivals and departures

Job Requirements
The ideal Front Office Manager candidate will possess strong communication skills, a clear understanding of guest service in a hotel environment and demonstrate leadership abilities.

• Minimum of two years front desk experience in a hotel property of similar size and quality
• Minimum of one year supervisory experience
• Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
• Ability to handle stressful situations in a calm, professional manner and exhibit good judgment
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible
• Must have excellent supervisory and interpersonal skills
• Ability to work a varied schedule that may include evenings, nights, and weekends

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• Greensboro, NC 27401: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Required)

Work Location: One location