What are the responsibilities and job description for the Landscape Account Manager position at Greenscape?
Hiring for our Holly Springs location
Where do you fit in?
The Landscape Client Relations Manager has the responsibility of building trust, confidence, and good will with current and prospective commercial maintenance clients. The ideal candidate will focus on small landscape sales, quality control, and customer service to existing clients. They will work with commercial service teams who are focused on delivering the contracted services and upsells to the client and are passionate about delivering \Outstanding Results Through Great Service\
To be considered for this role you must have a minimum of 3 years’ experience in the landscape industry. This position currently reports to our Holly Springs, NC location.
Skill set and Requirements:
- High level of confidence and comfort ability with mobile technology is a MUST
- Must be thoroughly familiar with designing all aspects of landscape construction to include: site analysis, grading, drainage, plant selection and placement, hardscape, water features, lighting, etc
- Plant identification and care; including disease, pruning, and insect ID experience
- Customer Service Experience required; understand how to create a great experience with the client
- Proficient use of computers required (MS Word/Excel required, other software programs preferred
- Able to conduct a thorough site analysis
- Proficient in or able to learn customer relationship management software, and our estimating software
- Able to analyze drainage and grading requirements
- Excellent communication skills
- Self- motivate and Goal Oriented
- Punctual and detail-oriented.
- A problem solver with quick ability for flexibility
- A class “C” driver’s license is required during appointment to this job classification. The driver’s license must be maintained in good standing as per company insurance standards
Essential Functions:
- Maintains and updates CRM software daily re: notes, points of contact, phone conversations, etc.
- Assist in the development and implementation of the company's sales protocol
- Tracks upcoming jobs to bid with existing clients
- Closes sale and coordinates job specifics with production
- Interfaces with client and ensures that all of client’s concerns are addressed in a timely and professional manner
- Continuedly informs and updates client as to job progress or lack thereof
- Interfaces with company Operation Manager to ensure client's expectations are met and that jobs are kept on schedule and on budget
- Ensures that vendor invoice pricing is accurate and as bid
- Assist in the development, implementation, and achievements of the company's annual budget
- Assists in the development and implementation of the company's new business development plan
- Conduct monthly walk-throughs, identifies and documents any/ all discrepancies
- Ensure all company quality standards are met
- Maintains updated contracts for all clients in assigned portfolio
Job Type and Perks:
- Full-time
- Pay: 55k-65k per year
- Company vehicle
- Company phone
- Family-oriented flexibility
Benefits:
- Paid time off
- 8 Paid Holidays
- 401(k) plan with 3.5% matching
- Health insurance with family options
- Dental insurance
- Life insurance
About Greenscape
We are a family business, locally owned and lead, operating across the Triangle Region of North Carolina. Established in 1979, today we employ over 200 team members in 4 locations, servicing a diversified portfolio of commercial clients. After 40 years, we continue to operate with the same founding principles and values that have led to the growth and success that we enjoy today.
Pay: $55000 - $65000 per year
Benefits:
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) matching
- Referral program
Job types: Full-time
Education: No education required
Work location: On-site
Salary : $55,000 - $65,000
