Medical Secretary

Title: Secretary/Medical Receptionist
Department: MMTP
Job Location: 190 Mercer Street
Job Status: Full-Time
Availability: Monday-Friday, 6:45am-1:45pm, rotating Saturday             
FLSA: Non-Exempt

About Greenwich House:   

Founded in 1902 as a settlement house to help New York’s increasing immigrant population adjust to life in a new country, Greenwich House today offers a variety of programs and approaches that continue to provide thousands of New Yorkers with health and wellness supports, education and personal enrichment, and skills building and cultural experiences.

Position Summary 

The Secretary/Medical Receptionist is responsible to coordinate patient appointments, manage schedules, and check in patients. Provide exceptional support to both patients and providers that contribute to customer satisfaction and smoother operational flow of the front office.
 

Primary Responsibilities:

• Schedule appointments in the 10e11 eCR system using the corresponding visit type with a goal of optimizing productivity for all providers, for both in person and telehealth visits.
• Enter patient information into system for new and established patients.
• Communicate across departments to ensure work is complete.
• Respond to emails/calls from clients and staff concerning schedule changes.
• Maintain a friendly, positive demeanor over the phone and answer all questions asked.
• Schedule and confirm appointments for intake, and treatment on the appropriate provider’s calendar.
• Obtain and verify insurance eligibility prior to appointment.
• Make sure patient demographic information is up to date.
• Alert counselors and providers when the patient has arrived for check-in.
• Work with medical staff to coordinate appointments for physical intakes, annual physicals, reinstatements and transportation.
• Reconcile provider calendars at the end of day; reschedule no-shows and provider cancellations with a goal of rescheduling within the same week if applicable.
• Ensure follow up appointments are scheduled as requested by provider.
• Answer phone calls and route messages to appropriate staff.
• Perform other tasks and special projects as assigned by the direct supervisor. 
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Qualifications:

• High School graduate or Equivalency Diploma.
• Spanish speaking preferred.
• Experience working with a substance use disorder population preferred.
• Lived experience either with substance use disorder or mental health.
• Computer proficiency; Windows, Microsoft Word, etc.; previous EHR experience preferred.
• Exceptional customer service and phone etiquette, excellent written and verbal communication skills.
• Must be able to have compassionate attitude towards clientele. 
• Ability to maintain effective and organized systems to ensure timely patient flow.
• Knowledge of medical office management systems and procedures.
• Excellent time management skills and ability to multi-task and prioritize work.
• Social perceptiveness and service oriented.
• Must be able to maintain the normal standard of ethics, conduct and organizational policies in job related activities.
• Willing to modify plans and behavior when necessary to meet a goal.
• Must be able to establish priorities and a course of action for handling multiple tasks.

Reasonable Accommodations Statement

To perform this job successfully, a successful candidate must be able to perform satisfactorily each essential duty. Reasonable accommodations may be made to enable qualified candidates with disabilities to perform these duties. 

COVID-19 Vaccination Requirement:

As of October 29, 2021, we are requiring all Greenwich House and Barrow Street Nursery School new hires to be fully vaccinated against COVID-19 prior to the start date.

Equal Employment Opportunity (EEO)

Greenwich House is strongly committed to the principle of equal employment opportunity for all individuals. All employment decisions and administration of all personnel policies are without regard to an applicant or employee’s actual or perceived race, religion, sex, age, national origin, creed, color, gender, sexual orientation or affectation, gender identity or expression (including transgender status), predisposing genetic characteristic, genetic information, pregnancy, ancestry, ethnicity, citizenship, alienage, military or veteran’s status, physical or mental disability, status as a victim of domestic violence, stalking offense and sex offenses, marital status, partnership status or any other status protected by federal, state or local law. For more information regarding Greenwich House and our EEO statement, please visit https://www.greenwichhouse.org/about/