RENTAL SPECIALIST I

PRIMARY FUNCTION: This position provides inside rental equipment activities ensuring customers’ satisfaction and performing some administrative operational responsibilities, primarily for Compact Construction Equipment (CCE) and Building Construction Products (BCP) rentals. ESSENTIAL DUTIES: I. Customer Service - Percent of Time Spent = 70% · Accepts and coordinates customer inquiries, requests (phone, walk-in or mail) for rental equipment and closes rental agreements by interfacing and negotiating with customers. · Provides rental customers’ price quotes and equipment availability and delivery schedule information. · Manages or resolves customer’s rental complaints and problems to the best customer satisfaction level possible. · Daily monitors and coordinates rental equipment hauling schedule to insure timely equipment delivery and pick-up, and immediately contacts customer with any schedule updates, modifications or delivery problems. · Serves as a liaison between departments and branches for rental equipment pricing, availability, transportation, and repair. etc. · Assists with telephone collection of past due rental payments. II. Administrative - Percent of Time Spent = < 30% A. Equipment /Inventory · Ensures rental units are operational by coordinating repairs and maintenance with rental service technicians. · Approves some equipment service work orders. · Maintains current and accurate fleet service records for each unit. · Coordinates daily transportation of rental equipment. · Maintains current inventory usage records and ensure accurate and timely billing. B. Bookkeeping/Invoicing · Expedites customer credit applications in a timely manner allowing them to rent equipment. · Verifies gate logs ensuring equipment is tracked for inventory security. · Maintains rental files and contracts (i.e. rental contracts, certificates of insurance, etc.) and periodically purges and prepare them for storage. · Timely process rental equipment related purchase orders. MINIMUM REQUIREMENTS: Education: Two-year post-secondary college graduate with a technical or a business administration degree. Work Experience: One year working experience in similar customer service-related position. Basic mechanical and product knowledge is desirable. Physical: Must be able to work for long periods while seated. Must have ability to clearly communicate with customers on the phone or in person. Excellent customer relations are a must. Other: Must be PC knowledge with basic level skill with keyboard and Microsoft software, preferably Excel and Word.   This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.