Automotive Service BDC /Service Advisor

Job description
We are seeking a Automotive Service BDC /Service Advisor person to join our team! This position is combined BDC and Service Advisor. Griffin Ford Service Department is busier than ever and in immediate need to fill this position!

Business Development Center Representative Benefits:
Competitive Pay
Paid Vacation & Holidays
401k Savings Plan
Full Medical Insurance, including Dental
Life Insurance
Pleasant Work Environment

Business Development Center Representative Responsibilities:

Handle inbound/outbound phone calls and emails to dealership Service Customers
Schedule Service Appointments online
Maintain a high level of Customer Service
Sell maintenance and repair services over the phone to interested Customers
Communicate well with fellow Service Department staff members to ensure Customer Satisfaction
Follow up with Customers regarding their satisfaction after their visit or about missed appointments
Learn the basics of vehicle maintenance needs
Make comprehensive notes in the CRM system regarding work
Efficiently manage time
Maintain an organized and efficient work space

Business Development Center Representative Qualifications:

Must be extremely comfortable and friendly on the phone
Able to work in a fast-paced environment
Proficient on the computer
Positive (team-centered) attitude
Goal-oriented
Service Advisor
Greeting customers and directing them to an available technician
Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
Answering customer questions about service outcomes and consulting with technicians when necessary
Informing customers about potential cost savings and warranty protections
Assisting customer with deciding to fix their car through the dealership’s shop or trading the vehicle in
Informing customers of changes in service or when their vehicle is ready to be picked up
Job Type: Full-time
Salary: $14.00 – $19.00 per hour
Expected hours: 40 – 50 per week

Benefits: 401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Retirement plan
Experience level: 1 year
Schedule: 10 hour shift
8 hour shift
Overtime