Customer Service Specialist

Job Title: Customer Service Specialist

Location: 318 Rte 4, Paramus, NJ 07652

Grooms Club is a premier wedding destination specializing in wedding suits, dedicated to providing exceptional service and high-quality attire for grooms and wedding parties. We take pride in offering customers a memorable and stress-free shopping experience.

Position Overview:

We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Specialist. The ideal candidate will be responsible for handling customer inquiries via phone and email, managing large wedding groups, efficiently packaging orders using Shopify, and providing outstanding in-store assistance in our Paramus, NJ location.

Key Responsibilities:

Customer Communication:

• Professionally and promptly handle customer inquiries through phone and email.
• Provide product information, sizing guidance, and styling assistance with order-related queries.
• Be able to accurately fit the customer and provide recommendations for alterations.
• Ensure a positive customer experience by addressing concerns and resolving issues

Order Processing and Packaging:

• Utilize Shopify to process and fulfill online orders accurately.
• Ensure orders are packaged securely and in a presentable manner for shipment.
• Coordinate with the warehouse team to manage inventory and monitor stock levels.

Large Wedding Groups:

• Work closely with wedding parties to coordinate and fulfill bulk orders.
• Provide personalized assistance to ensure the wedding group's unique needs are met.
• Maintain clear communication throughout the order process.

Fitting and Styling In-Person Customers

• Greet customers as they enter the store and assess customers' needs and preferences regarding suits and style
• Assist customers in selecting appropriate styles, colors, and sizes
• Provide guidance on fabric choices and suit accessories
• Take accurate measurements for tailoring purposes
• Offer insights on current fashion trends and styling tips
• Handle any inquiries or concerns regarding the suits or the purchasing process
• Process transactions through POS system
• Ensure customer satisfaction by addressing any post-purchase concerns or alterations

Shift Requirements:

• 35-40 hours per week
• Overtime may be offered
• At least 2 closing shifts per week
• Must be able to work Saturdays 10 a.m. - 9 p.m.
• Must be able to work Tuesdays & Thursdays

Expectations

• Must have at least 3 years of experience in Customer Service
• Must have at least 3 years of experience in menswear and retail
• Must have experience in Retail Sales
• Preferred but not required: Familiarity with Shopify

Skill Requirements

• Effective Communication
• Problem Solving
• Positive Attitude
• Strong Grammar Skills
• Strong Conversational Skills
• Effective Time Management
• Tech Savvy
• Patience
• Attention To Detail
• Up-Selling and Cross-Selling Skills

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Flexible schedule
• On-the-job training
• Paid time off

Experience level:

• 3 years

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Customer service: 3 years (Required)
• menswear: 3 years (Required)

Ability to Relocate:

• Paramus, NJ 07652: Relocate before starting work (Required)

Work Location: In person