Clinical Learning Specialist - CTS

Group Health Cooperative of South Central Wisconsin. BETTER TOGETHER

Under the general guidance, direction and supervision of the Chief Nursing Officer (CNO), the Clinical Learning Specialist (CLS)- CTS is responsible for providing skill assessment and training for new and current Group Health Cooperative of South Central Wisconsin (GHC-SCW) staff, the majority of whom are assigned to Nursing. Training functions may include but are not limited to the following areas: healthcare competency assessment, Epic Care electronic medical record (EMR) application software such as Epic Care and Nurse Triage, orientation for new employees, PC skills, next level clinical scope of practice apprenticeships (NHA Pathways Program) and customer service skills. Additionally, the incumbent develops training curriculum and materials as required. The Clinical Learning Specialist-CTS is expected to function at a professional level with independence in decision making and judgment.

The incumbent knows and abides by all Group Health Cooperative of South-Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner. The incumbent understands our Mission, Vision and Common Values (stated below) and is committed to promote these values in behavior and attitude.

Our Mission Statement: We partner with members and the communities we serve to maximize health and well-being.

Our Vision: As a local, not-for-profit, member-owned Cooperative, we are the most trusted resource for lifelong health and well-being in the communities we serve.

Our Values:

• We are a not-for-profit Cooperative
• We are member-centered
• We are equitable and inclusive
• We are quality-driven
• We are innovative
• We are community involved

GHC-SCW is committed to fostering a caring and compassionate environment while ensuring that individual differences are valued. GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. It is essential that all employees, members, and patients feel secure and welcome, that the opinions and contributions of all individuals are respected and that all voices are heard.

We believe:

Healthcare is a human right.

In treating all people with dignity and respect.

There is strength in diversity.

Equity celebrates our humanity.

We are better together.

1. Current license or certification to practice as a Licensed Practical Nurse (LPN) or Medical Assistant (MA) in the State of Wisconsin required.
2. Minimum of five (5) years of relevant experience as a LPN, or MA including teaching and/or leadership experience. Preferably, this experience will include both technical/systems training as well as non-technical training classes (e.g. customer service skills).
3. Experience in performing technical and/or professional level nursing education (e.g. training and competency testing, nursing policies and procedures, and performing in-services) and designing educational/training materials is preferred.
4. Ability to travel to various work sites. Employee is expected to provide personal transportation. Possession of a valid, Wisconsin driver license if the employee is operating a motor vehicle.
5. Ability to obtain or possession of relevant certifications required to provide training. These may include, but are not limited to: Healthcare Provider CPR/AED certification, Epic Care and Nurse Triage.
6. Knowledge of the principles and practices used in healthcare clinical operations preferred.
7. Effective written and verbal communication skills required. Knowledge and proficiency with English punctuation, grammar and spelling required.
8. Knowledge of and ability to effectively use or learn computer software programs such as MS Office including word processing, spreadsheet, email, and presentation programs such as PowerPoint.
9. Knowledge of or ability to learn and effectively use various healthcare related systems software. Experience with Epic systems is desirable but not required.
10. Knowledge of or ability to learn the major business operations of a managed care organization or business operations of a staff model clinic organization.
11. Ability to coach, mentor, and develop and provide educational programs in support of new and existing employees. Ability to develop and prepare educational materials.
12. Knowledge of and ability to apply project planning and project management practices and principles.
13. Effective planning and communication skills required. Orientation to detail required. Ability to work independently required.
14. Ability to maintain organizational, personnel related and patient confidentiality required. Knowledge of or ability to learn HIPAA privacy requirements.
15. Ability to learn and adhere to OSHA standards and other patient care protocols required.
16. Ability to work effectively with all levels of an organization while providing excellent customer service required. Ability to be culturally sensitive and work with diverse populations.
17. Ability to manage multiple priorities required. Commitment to meeting deadlines required.
18. Evening and weekend availability to provide appropriate training required.
19. Ability to use a keyboard. Ability to see at near, mid and far range required.
20. Ability to speak and hear in person and on the telephone required.
21. Ability to sit a majority of the work day and stand, lift, bend, and stretch occasionally required.

Group Health Cooperative of South Central Wisconsin is proud to be an equal opportunity employer. GHC-SCW considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

• Administration - 1265 John Q. Hammons Drive, 1265 John Q. Hammons Dr. , Madison, Wisconsin, United States of America