Benefits Account Manager

Group Management Services is looking for an detail oriented individual with strong customer service skills to be our Benefits Account Manager for our Richfield, OH office!

First and foremost, what is GMS?

GMS, a Professional Employer Organization (PEO), is one of the fastest growing companies in one of the fastest growing industries in the country. We take on the burden of HR administration by providing comprehensive solutions ranging from payroll, benefits and healthcare, risk management and overall employee relations matters among other services to our clients.

With the ever changing landscape of employment law, small and medium sized companies just do not have enough time to invest in the growth of their business having to worry about such issues. That is where Group Management Services comes in to play.

What are some of the primary responsibilities of a Benefit Account Manager?

• Manage client load; prepare and present renewal package for GMS block of business, produce client specific reporting and recommend change to the current offering, as needed
• Build relationships with clients to ensure quality service. Meet with and educate GMS clients prior to renewal to review plan usage, trends to claim that drive the renewal.
• Present benefits package to clients; explain plan designs and options for plan adjustments while making recommendations on changes to current offerings as necessary.
• Conduct informational and enrollment meetings with clients, their employees, and occasionally new hires to explain health care plan.
• Maintain a high rate of client retention through quality service
• Keep recording of customer interaction by recording details and inquiry, complaints, and comments as well as action taken in GMS' CRM system
• Work with other Benefits and GMS team members to ensure a positive customer experience
  
  
  

What are some of the perks and benefits that come with employment at GMS?

• Base Salary Range between $45,000-$55,000
• Full Medical, Dental, Vision, 401(k) with company match, Life and Disability benefits
• Tuition Assistance
• 3 weeks of PTO in years 1-5,7 paid holidays
• Company laptop or Surface Pro provided
• Monthly cell phone reimbursement plan
• Flexible scheduling and autonomy in your role
  
  
  

What are some Qualifications?

• Education
• Bachelor's degree and 1-2 years customer service-related or account management experienced required; or equivalent combination of education and experience
• Experience
• Experience in customer service or in health insurance, account management and customer service preferred.
• Skills
• Must be proficient in Microsoft Office and Excel.
• Must have strong interpersonal, customer service, and organizational skills.
  
  

Why GMS?

People don't necessarily buy what you do, they buy WHY you do it. GMS is passionate about small businesses having started off as one back in 1996 in Richfield, OH with only a few employees. Fast forward to today and we have over 500 employees in 24 offices across 18 states nationwide. We take pride in building and maintaining quality relationships with our customers as we help them grow their own business exponentially just as we did by allowing them the time and energy to focus solely on reinvesting in themselves.

As we continue to expand ourselves here at GMS, we are looking for individuals who are willing and able to provide excellent customer service and support to their clients. We are looking for those who are passionate about the value small business brings and providing them assistance in their growth as they seek growth for themselves. We are committed to providing opportunities for upward mobility from within to those who are driven to succeed and who care about the relationships they build. Join the GMS team today, build relationships, seek growth and experience a truly family oriented workplace culture!

For more information please visit our website at www.groupmgmt.com

Group Management Services is an Equal Opportunity Employer.

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