Office Manager

Role: Office Manager Location: Varies Type: Full-time, Exempt, Benefit Eligible     Groups is the national leader in value-based care for Opioid Use Disorder (OUD ), that is proven to help people beat addiction and get their lives back. Our network of outpatient clinics delivers a uniquely effective clinical model that combines evidence-based medicine, community, and holistic care. We provide Medication-Assisted Treatment (MAT ), which is considered the gold standard of treatment for OUD. What differentiates the Groups model is the belief that long-term recovery from opioids is tied to aspects of life that are beyond the reach of traditional medical care. By helping patients to form community, seek care for co-morbidities, and address social determinants of health, Groups drives industry-leading outcomes.   With more than 5,000+ members seen weekly at 51 sites across 7 states and growing, Groups is looking for an Office Manager to join our team in our newest Indiana office!  This position will play a key role in our organization by supporting the delivery of high-quality care that helps our members recover from opiate use and get their lives back. You will work within a team of administrators, physicians and counselors to ensure that members have the support and accountability they need to succeed in treatment at every step.    Duties & Responsibilities   ·         Responsible for overall cleanliness and office appearance. ·         Responsible for opening and closing a single Groups office. ·         Welcome everyone into the office and is the first contact for all members and or visitors. ·         Provide admissions forms to new members arriving for intake appointments. ·         Confirm insurance eligibility and sign up information at intake and when needed for new members. ·         Run monthly insurance checks for members and utilize follow-up scripts with next steps if members don’t have insurance (including link with PN ). ·         Manage member flow in the office, including member check in, processing payment (self pay, full prescription workflow (printing/calling in prescriptions for members and any other related tasks ). ·         Maintain accurate member insurance/ demographic information in the EMR. ·         Answer general office level questions from members regarding program concerns, pharmacy issues, and /or other personal needs of the program (if unable to answer questions, will help the member find the correct point of contact ). ·         Manage petty cash fund and help the finance department complete reports on a daily/weekly basis through accurate record keeping. ·         Assist with urine screen process during intake and group. ·         Responsible for coordinating member pill counts. ·         Performs other duties as assigned.    Qualifications & Requirements   ·         Bachelor’s degree and a minimum of three years of management experience in an office management role, healthcare, retail or hospitality experience, preferred. ·         Fluency with Microsoft Office Suite and Google applications ·         Experience working with electronic medical record systems is helpful ·         Strong customer service and communication skills, and the ability to maintain positive interactions with members ·         Ability to maintain confidentiality and handle sensitive information ·         Ability to use discretion, hold yourself accountable and work independently under general supervision ·         Ability to problem-solve and balance multiple priorities with interruptions ·         Strong attention to detail and organizational skills ·         Evening availability, one to two nights a week   Physical Requirements & Working Conditions These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities; these are made on a case-by-case basis. While performing the responsibilities of the role, the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. Limitations and Disclaimer The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.