What are the responsibilities and job description for the Help Desk Technician position at GSK Solutions?
Job Title: Help Desk Support (Onsite - Locals Only)
Location: Chattanooga, TN
Duration: 12 Months
Slots: 4
Describe below in detail the business justification for this contractor hire. Include the criticality of work to be performed and the repercussions of not hiring. You must consider all possibilities of having these tasks re-assigned to other filled positions capable of performing the job duties. Whenever possible, indicate the importance of this position as it relates to OIR’s Strategic Plan. Attach additional sheets if necessary. If Standard work week will not be 37.5 hrs. /wk., please justify below.
Work Location:
In Office Position Monday thru Friday
Must be able to lift at least 50 pounds.
Must be able to walk at least 1 Miles daily.
IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required
Printer Administration and Troubleshooting
- Server Print Queue, and local Queues
Active Directory Management
- Able to navigate Different Organizational Units (OU)
- Able to look up attributes
- Able to reset password and unlock accounts.
iOS Management, Support, and Deployment
- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wifi
Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
Remote support
- MSRA
- RDP
- TEAMs
- Webex
Hardware Deployment
ServiceNow
- Ticket management
- Ticket assignment
Job Type: Contract
Salary: $25.00 - $30.00 per hour
Schedule:
- 8 hour shift
Work Location: On the road
Salary : $25 - $30
