What are the responsibilities and job description for the Personal Banker position at Guaranty Bank and Trust NA?
Join the Guaranty Bank and Trust Team!
Are you ready to embark on a thrilling career in the banking industry? At Guaranty Bank and Trust, we're more than just a bank—we're a community of passionate individuals dedicated to making a positive impact. From personalized service to active community involvement, we support our neighbors in meaningful ways, and we want you to be a part of this incredible journey.
Why Choose Us?
Founded in 1913, Guaranty Bank & Trust has been serving its community with a mission that goes beyond financial transactions, focusing on building bridges, nurturing growth, and ensuring a brighter future. Recognized for its excellence, Guaranty Bank & Trust has been named one of the “Best 100 Companies to Work for in Texas” by Texas Monthly Magazine for thirteen consecutive years and has earned a 5-star rating from Bauer Financial, Inc.
Exciting Opportunities Await
At Guaranty Bank and Trust, we believe in taking care of our team just as well as we take care of our customers. Enjoy competitive pay, comprehensive benefits, and ample Paid Time Off (PTO) to ensure your work-life balance. But that's not all! We prioritize on-the-job training and continued educational opportunities so your career can flourish.
We're currently seeking dynamic individuals to join our team as Personal Bankers. The Personal Banker-NA position combines both traditional Teller and Personal Banker duties for a more wholistic experience for our customers. This role is a fantastic blend of traditional Teller and Personal Banker duties, providing an exceptional customer experience. If you're passionate about making a meaningful impact and committed to delivering top-notch service, this is the perfect role for you!
Our Company’s culture supports customers in achieving their financial goals and dreams. The Personal Banker is able to help contribute to this by:
Job Duties:
This position will train in teller duties first and then train in new account duties. Below are the duties of each position.
Teller
- Handle cash transactions and make appropriate decisions regarding negotiable instrument transactions, including verify cash and endorsements, receive proper identification and ensure validity, and identify counterfeit currency.
- Balance ATMs and all cash on hand, drawer activities and totals on a daily basis. Ensure all cash and coin is secured in accordance with bank policy when not in use.
- Consolidate and balance daily transactions.
- Performing transactions such as opening accounts, accepting deposits, process loan payments, cashing checks, and issuing money orders and cashier’s checks
Personal Banker
- Working with customers and prospects to build loyalty and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs
- Taking ownership of the customer experience including on-boarding and resolving service issues
- Conducting some outbound sales activities such as meeting with local businesses and attending community events to establish visibility in the community and drive business to the bank
- Connecting customers to the appropriate loan, mortgage, treasury management, or investment specialists that can help them with specialized financial needs
- Contacting new customers by phone to follow up to ensure customer satisfaction, resolve issues, and address any additional financial needs based on the customer’s financial priorities
Combined
- Engaging customers in the lobby and the phone to assist, educate, and train them on how to conduct transactions through self-service technologies
- Complying with privacy policies and procedures to maintain customer confidentiality and information protection
- Complying with all federal, state and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures
- Completing and passing all required regulatory compliance training as assigned
- Perform any additional duties and tasks assigned by management
Qualifications & Skills:
- Displays passion, commitment and drive to deliver an experience that improves our customer's financial lives
- Excellent communication skills that build customer relationships based on trust
- Strong critical thinking and problem-solving skills to meet our customer's needs
- Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to change
- Ability to collaborate with others to achieve shared goals
- Proficient in Microsoft Office
- Ability to work location hours, including some weekends and evenings
Education, Experience & Licenses:
- High school degree or higher- preferred
- Minimum of six months’ previous banking or customer service experience
- Minimum of six months’ cash handling experience.
Be Part of Something Bigger
Imagine working in a place where your career drives both personal success and customer satisfaction. Our commitment to employee advancement is genuine—Guaranty Bank and Trust is the perfect place for professionals eager to build a rewarding career. Join us and thrive in a culture that values innovation, collaboration, and career development. We can’t wait to meet you!
At Guaranty Bank and Trust, we empower our customers to achieve their financial dreams and goals. As a Personal Banker, you'll play a pivotal role in this mission. Ready to make a difference? Join us and turn your career aspirations into reality!
Experience
Preferred- Less than 1 year(s): A minimum of six months’ cash handling experience.
- Less than 1 year(s): A minimum of six months’ previous banking or customer service experience
Education
Required- High School or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
