CSR/Teller

• Provide exceptional customer service, efficiently and tactfully, to assure customer satisfaction
• Performs all paying and receiving teller functions
• Responsible for the safekeeping of any cash or cash equivalent in their possession
• Receives and processes night deposit bags
• Assist in opening night deposit vaults daily
• Opens, balances, and replenishes ATM as assigned
• Rent safe deposit boxes
• Assists customers with entry/departure to safe deposit boxes
• Sell, service, and cross sell products and services, deposit accounts, loan products, transaction accounts, and safe deposit boxes
• Assist in development of new business by interviewing customers, determining the financial services they desire, explaining to them their alternatives, and referring them to the appropriate staff
• Open accounts by preparing the appropriate documents
• Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary
• Research and answer customer inquiries
• Initiate wire transfers on behalf of customers
• Assists customers with check orders and check order inquiries

• Ensure bank is in compliance with federal banking regulations including, but not limited to Bank Secrecy Act, OFAC, Community Reinvestment Act, American with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, the Federal Reserve’s “lettered” regulations, and Teller/Customer Service Representative roles and responsibilities relating to each act.

• Represent Guaranty Bank & Trust Company professionally, efficiently, and tactfully
• Acknowledge and greet customers with a smile, call customer by their name, ask if they need any additional assistance, thank customer at end of every conversation
• Ensure continuing development of professional relationships with management and colleagues.

• Follow all bank policies and procedures
• Answer and assist incoming callers with questions and requests, subsequently route callers, as appropriate.
• Receive incoming bank visitors and assist in directing them appropriately.

• Work overtime, as needed.
• Ability to work on Saturday rotation schedule.
• Follow all bank policies and procedures
• Provide assistance to other departments as needed.
• Perform other duties that may be assigned and requested.

• Accountability (core value) – Always do what we say and hold one another accountable.
• Accuracy – Thorough with strict attention to detail; does work right the first time; identifies and corrects errors; produces complete and error free work.
• Active Listening – Gives full attention to what others are saying, attentive to others’ ideas and concerns; asks questions to clarify understanding.
• Conceptual Thinking – Notices similarities between different and apparently unrelated situations.
• Confidentiality (Core Value) – Always maintains strict confidentiality.
• Community Development (Core Value) – Always committed to community development.
• Critical Thinking – Apply rules and logic to situations; considers factors beyond the initial information given.
• Data entry – Proficient alpha/numeric data entry skills.
• Detail oriented – Concentrates on routing work details; carefully monitors and examines one’s own and others’ work; ensures accuracy in documentation and data.
• Ethical Conduct – Conducts oneself consistently with sound banking practices and standards, upholding the values of Guaranty Bank.
• Integrity (Core Value) – Always act with integrity and honesty.
• Respect (Core Value) – Always treats others with respect.

Physical Requirements:

Physical requirements needed to perform the above essential duties, with or without reasonable accommodation, may be requested from Human Resources.

General notice: