Customer Care Banker
Job Posting for Customer Care Banker at Guaranty Bank
Guaranty Bank is looking for a Customer Care Banker to join our team. The Customer Care Banker is primarily responsible for "meeting or exceeding client expectation's by providing a best-in-class client experience as a competitive advantage to current and prospective clients. This individual will be responsible for consistently answering calls in a manner that creates a strong sense of welcoming regardless of call type. Calls may include general client and account questions as well as complaints and other issues and will come from diverse individuals of many different backgrounds, abilities, and experiences with banking. The ability to quickly create a connection, establish a sense of rapport and professionalism, embrace a mindset of curiosity with challenging client issues, and listen with the intention of understanding are essential to the success of this role. This role works from a centralized phone center a majority of the time with limited remote work opportunities.
Be a part of a community-centered bank. We have been serving our friends and neighbors in southwest Missouri for over a century and with that comes a deep sense of community pride and commitment to one of our great assets - our employees!
At Guaranty Bank we are passionate about helping employees reach their goals. We encourage a strong work-life balance, offer an employee benefits package that is second to none, and provide incentives for our employees to lead healthy lives. We offer our employees training & development opportunities to support building the long-term careers of our employees. With passion, skill and collaboration you can make an impact on the success of the bank, our customers and your own career!
Our Customer Care Bankers provide superior over-the-phone/chat/video banking service to bank customers regarding account inquiries, problem resolution, and referrals, in accordance with Guaranty Bank policies, procedures, products and services.
Required and Desired Skills and Experience of the Banking Associate
- High School diploma or equivalent (or working towards completion)
- Prior customer service, financial institution, call center and sales experience highly desired.
Guaranty Bank's Holding Company, QCR Holdings, Inc., is a relationship-driven organization and a multi-bank company, which services the Quad Cities, Cedar Rapids, Waterloo/Cedar Valley, Des Moines/Ankeny, and Springfield, Missouri communities through its wholly owned subsidiary banks, and also engages in commercial leasing through its wholly owned subsidiary, m2 Equipment Finance, LLC based in Milwaukee, WI.
Pre-employment credit check, background check, and drug screen is required.
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Job openings at Guaranty Bank
Joplin, MO
Full Time
Joplin, MO
Full Time
Springfield, MO
Full Time
Nixa, MO
Full Time
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