Customer Account Manager (Inside Sales)

When you are looking at a city’s skyline or any of the latest cars and trucks, chances are you’re seeing our products. Through Guardian Glass, a Guardian Industries company, we make high- performance, energy efficient glass for homes and buildings. SRG Global™, a Guardian Industries company, makes automotive trim products that define a vehicle’s DNA and help improve fuel efficiency. Perhaps most of all, we make the ideas, formulas and processes that make these products possible. Guardian Industries is 18,000 people working to make products that improve people’s lives!

Guardian Glass is seeking you to become our next Customer Account Manager, Inside Sales in Galax, VA!

What You Will Do

• Solicit and negotiate new sales via phone conversations
• Understand shipping lanes and fill truckloads accordingly
• Maintain a high energy level with attention to detail
• Understand costing and quoting of products in a manufacturing setting as well as manufacturing process flow
• Be proficient with computer skills (advanced Excel knowledge is preferred)
• Provide product technical support and product upselling to the customer
• Interact with the plant production scheduling teams daily to manage customer requirements and communicate customer quality concerns
• Identify problems and apply continuous improvement processes and methodologies to create solutions
• Partner with Outside Sales team and Marketing Managers on new and existing products to gain knowledge of Guardian's vast array of value-added product offerings
• Order processing, inventory management, pricing, stocking plans, and accounts receivable
  
  
  

Who You Are (Basic Qualifications)

• Experience in a Customer Account Management related field
• Experience navigating customer relationships with proven ability to handle difficult conversations
• Advanced Excel skills (V-lookups, pivot tables, etc.)
  
  
  

What Will Put You Ahead

• Bachelor's Degree in Business or related field
• Experience preparing and analyzing databases and spreadsheets to make business decisions and recommendations to senior leadership
• Understanding of manufacturing process flow
  
  
  

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company, Guardian Glass is one of the world’s largest manufacturers of float, value-added and fabricated glass products and solutions. We produce high-performance glass for architectural, residential, interior, transportation and technical glass applications. You’ll find our glass in homes, offices and cars and in some of the world’s most iconic projects.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf