Office Assistant - 2712

Guardian Management has an opportunity for a Full-Time Office Assistant to join our team at Lexington Apartments &1200 Building!

Lexington Apartments & 1200 Building are affordable apartment communities with 143 units in Portland, OR. 

The Office Assistant’s primary purpose is to support the area Community Manager’s efforts to ensure that the property meets all ownership goals and objectives, to enforce Guardian Management policies and procedures, and to adhere to Fair Housing and Landlord Tenant Laws at all times. An Office Assistant is responsible for providing outstanding customer service to the residents, coordinating communication between departments and between residents and Community Manager, and assist Maintenance with special projects. The Office Assistant will regularly work indoors and outdoors year-round, will clean facility common areas and residential apartments as needed at turnover and other areas as needed by community manager. 

For this position, we need a dynamic self-starter who enjoys working with others and excels in a fast-paced office environment. The ideal candidate will be highly organized, professional and communicative. Must have a minimum of one (1) year of customer service experience and excellent interpersonal skills. Previous multifamily property management experience, strongly preferred.

Schedule: to be determined

Compensation: $DOE Benefits!

Benefits: Medical/Vision/Prescription Insurance, Dental Insurance, Medical/Dependent Care FSA, Life/AD&D Insurance, Employer-matched 401-K, Vacation, Sick Time, Paid Holidays, Employee Assistance Program.

Guardian provides a culture in which employees are encouraged to learn new skills and develop their existing strengths. Upward mobility is a reality here! We provide ample training and opportunity for anyone who desires to take their property management career to the next level! Interested in growing along with one of the leading property management companies in the Northwest? This could be the perfect opportunity for you!        

Qualification Requirements:

The requirements listed below are representative, but not exclusive of the knowledge, skill and/or ability required.

• High school diploma or GED.
• At least one year of experience working in customer service, sales, marketing or a college degree in a related field.
• Excellent attention to detail and organizational skills.
• Strong mathematical skills.
• Ability to speak, read and write in English.
• Ability to communicate effectively and in a timely manner; both verbally and in writing. 
• Able to complete company training requirements for this position within pre-determined deadlines and attend other training sessions as required.
• Previous cleaning or janitorial experience, a plus.
• Must live on site.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

• Represent Guardian in a positive and professional manner at all times.
• Support Community Manager’s efforts to assure that the company’s efforts fully meet and exceed property management obligations.
• Work in compliance with all local, state, and federal laws (Fair Housing, Landlord Tenant Laws, OSHA, etc).
• Coordinate communication between all various departmental functions ensuring an efficient flow of operations and compliance.
• Interacting and assisting with residents: recording work orders, referring questions/requests to appropriate administrative person or department.
• Walk building to assume security, lock doors & close office in evening or as needed by community manager. 
• Walk property grounds daily to ensure grounds are clean and property has excellent curb appeal.
• Walk common areas daily, clean and maintain all common areas.
• Maintain common areas, entryways and dumpster/recycling areas.
• Alert supervisor of any potential liabilities or repairs. Identify property problems and repairs needed in the areas of structural, electrical, plumbing, and appliances.
• Under the direction of the Community Manager or Maintenance Supervisor and (if applicable) with the assistance of other Maintenance Staff, respond to all service requests and complete all Work Orders and assist with Apartment Turnovers in a timely and professional manner in accordance with Guardian’s policies and procedures.
• Under direction of the Community Manager, assist as back-up for tours, marketing, and some social events.
• Assist with basic maintenance tasks (toilet flow, cleaning, recycling, etc.) as necessary during off-peak times. 
• Follow confidentiality guidelines for all resident, property, owner, and Guardian information at all times.
• Accurately record time worked, adhere to time keeping guidelines including approving site staff time records on a daily basis. 
• Establish and maintain collaborative working relationships between departments and with coworkers. 
• Constantly strive for improvements in work process and results to better meet resident needs, ownership goals and objectives, and company standards and expectations.
• Establish and maintain collaborative working relationships between departments and with coworkers. 
• Respond to pull cord calls at night.
• Other duties as assigned by the Community Manager or Portfolio Manager.

Guardian – Company Description

Guardian is a developer, owner, and operator of multifamily properties, providing innovative real estate solutions dedicated to community and housing for all. Based in the Pacific Northwest, our customer-focused team is committed to supporting and lifting the communities we serve. Since 2002, Guardian has developed or acquired 11,000 multifamily units and 350,000 square feet of commercial space. With more than 400 team members, our management portfolio consists of 125 communities across four states.

The Guardian Experience – Our People

Property Management is our strength. People have always been our passion. We are proud to have been recognized through employee surveys as a Top Workplace employer in 2022 and 2023. Our team is, and has always been, actively engaged in superior real estate management and enhancing the communities in which we live and work. The company is also an active contributor to a variety of housing and education causes, and in 2023, Guardian was named the Top Philanthropic organization for medium-size companies in its headquarters region. In this economy, companies come and go. As a third-generation, family owned firm, Guardian’s growth and stability has evolved the company into a leading Pacific Northwest real estate management and investment firm. 
  
Guardian Offers
  
In addition to competitive salaries, 401(k), Vacation, Sick Time, and paid Holidays, we offer a culture in which individuals work and participate in collaborative team environments and are encouraged to continue to grow both professionally and personally.
  
AAP/EEO Statement
  
This institution is an equal opportunity provider and employer.
  
If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or call (866)632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, or by fax at (202) 690-7442.