Regional Educator and Event Coordinator

It all began with Pierre-François-Pascal Guerlain. A perfumer, chemist, inventor and researcher, the House’s founder created his first boutique in the heart of Paris, at 42, rue de Rivoli. The address quickly became an essential destination for dandies and elegant women.

Since then, five successive generations of Guerlain perfumers have held the House’s creative reins. Today, Thierry Wasser is the heir to an olfactory legacy of some 1100 fragrances and the intrepid leader of future projects, exploring the world in search of the most exclusive raw materials. It is this same audacity that drives Olivier Echaudemaison, Makeup Creative Director, to reveal and accentuate feminine beauty. Guerlain strives to create perfumes, make-up and skincare products that fulfill their primary functions, but also inspire emotion, surprise and wonder.

Guerlain is part of the LVMH Group.

Main Job Objective

Elevating the client experience by delivering best in class training to all retail teams and executing flawless events. Increase in-store productivity through seminars, hands-on coaching and sales training in at retailer locations, and leading in-store events in partnership with retailers. Work with Sales Force to improve luxury retail ceremony by developing highly motivated, knowledgeable, and productive in-store staff.

Essential Duties and Responsibilities

EDUCATION

• Partner with Education team and local Field Sales management to determine training needs and develop appropriate action plans to ensure total territory achieves retail sales goals.
• Curate Education content to the needs of the market.
• Monitor and analyze sales performance, focusing on clienteling, selling ceremony and KPI’s.
• Conduct all training seminars for Beauty Advisors and Counter Managers in territory.
• Conduct initial onboarding training for newly hired Beauty Consultants.
• Provide Account Executives with orientation materials for stores not covered by Regional Educators.
• Work with in-store leadership to enhance product knowledge and develop selling skills
• Monitor in-store staff skills & KPI on an ongoing basis and plan training as needed.
• Ensure all local market training needs adhere to budgetary parameters set by the Director of Education.
• Conduct follow-up coaching sessions to enhance Beauty Advisors’ selling skills and product knowledge.
• Weekly and monthly reporting.

EVENTS

• Plan and execute in-store events with retailers as discussed with Director of Education.
• Lead elevated and at-counter events and achieve targets.
• Ensure the proper usage of the DBR, Business Planner, and Client Card.
• Develop a positive relationship with the in-store staff and retailer leadership.
• Conduct training on Special Events with retailer staff and appropriate Selling Specialists.
• Instill a motivational and challenging work environment.
• Enforce image guidelines by always wearing the appropriate attire in-store as well as during training seminars.
• Maintain constant and productive communication/partnership with the Director of Education and Account Executives in assigned territory.
• All other job-related activities.

Relevant Scope Measures

• Meeting and/or exceeding sales and training goals set by the Director of Education.
• Following Corporate guidelines, maintain T/E expenses within budget provided.

• More than 1 year of experience in prestige cosmetics sales and education
• Strong Coaching Skills, Self-Motivated, and a Team Player
• Microsoft Suite: Excel, Power Point
• Fragrance expertise required
• Makeup artistry skills preferred
• Excellent communicator in English – both verbal & written
• Strong presentation skills
• Strong product knowledge
• Passion for luxury
• Travel Required to various cities on an ongoing basis (Travel is dependent on the retail schedule and is consistent)

NOTE: This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.