What are the responsibilities and job description for the ServiceNow Business Analyst position at Guidehouse?
Guidehouse is a leading global provider of consulting services to the public and commercial markets with broad capabilities in management, technology, and risk consulting. We help clients address their toughest challenges and navigate significant regulatory pressures with a focus on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that prepare our clients for future growth and success. The company has more than 10,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies. For more information, please visit: [ Link removed ] - Click here to apply to ServiceNow Business Analyst.
Responsibilities
As a ServiceNow Business Analyst, you’ll work directly with the ServiceNow project team to define client requirements and translate them into the creation of epics, user stories with acceptance and testing criteria.You’ll work with the Architect to ensure the solution is technically feasible, identify areas to reduce implementation efforts and help configure the solution. Your role will interface with the client to report on the progress of the development while support training, testing and change management activities.
Qualifications
• 4 years of experience of eliciting requirements and conducting business process reviews/documentation while applying detailed knowledge of ServiceNow to design an optimal solution
• Ability to develop and execute test scripts during User Acceptance Testing (UAT) with application end-users
• Ability to develop strong on-site and remote team and client relationships
• Excellent verbal and written communication skills including presentation skills
• Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design
• Experience implementing systems using the Agile methodology
• Ability to obtain a Public Trust security clearance
• BA or BS degree
• Certified Systems Administrator (CSA) or other ServiceNow certifications
• Certified Associate in Project Management (CAPM), Project Management Professional (PMP), Agile SAFe, Scrum Master, or ITIL v3 certification
Additional Requirements
- The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.
Compensation may vary based on education, skills, experience and location. Selected candidate must be local and able to work from one of the following offices: Tysons, VA (HQ); Washington DC; Tampa, FL; Atlanta, GA; Chicago, IL; Huntsville, AL as needed. Client meetings may be required in-person.
This is an exempt level role that may require more than 40 hours of work per week.
Selected Candidate must be able to work Eastern Standard Hours.
Disclaimer
About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Rewards and Benefits
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Position may be eligible for a discretionary variable incentive
Recommended Skills
- Perform Statistical Analysis
- Business Process Improvement
- Financial Analysis
- Finance
- Data Analysis
- Provide Analytic Consultation