Technical Trainer

Job Family *:
IT Training & Change Management (Digital)
Travel Required *:
None
Clearance Required *:
Ability to Obtain Public Trust
What You Will Do *:
- Assist in the development of a training curriculum
- Conduct training to end users on Federal Enterprise Grants Management software, including web-based and classroom based training
- Work as part of an integrated team
- Create and maintain training collateral, including handouts, job-aids, and videos
- Monitor and review the progress of trainees through questionnaires, surveys, and follow-ups with management
- Evaluate effectiveness of training and work towards consistent improvement to the training program
- Provide support to end users by email, phone, chat, or face-to-face meetings
- Log user issues in a tracking tool and ensure that high-level, responsive service is consistently delivered to clients
Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
What You Will Need **:
Must be able to obtain and maintain a Public Trust Clearance*
- Bachelor's Degree or equivalent and 4 to 5 years of experience in a training capacity
- Position may require up to 10% domestic travel
- Instructional design
- Familiarity with SCORM and Section 508
- MS Office
- Web based and classroom training experience
- Outstanding written and verbal communication skills
- Strong presentation skills
- Strong problem solving and critical thinking skills
- Confident when interfacing with clients
- Comfortable working in front of a classroom / group
- Understanding of e-learning techniques
- Willingness to embrace technology and tools used to deliver high level service
- Comfortable working with technology, including web based systems and Microsoft Office
- Knowledge of Federal Grants Business process a plus
- Knowledge of Federal Enterprise Grants Management systems a plus
- ATSD / ATD or other relevant certification strongly preferred
Must be able to obtain and maintain a Public Trust
What Would Be Nice To Have *:
- Customer services experience
- Documentation experience
Developed Computer Based Training
#LI-BR1
The annual salary range for this position is $75,800.00-$113,700.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Parental Leave
- 401(k) Retirement Plan
- Group Term Life and Travel Assistance
- Voluntary Life and AD&D Insurance
- Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
- Transit and Parking Commuter Benefits
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Care.com annual membership
- Employee Assistance Program
- Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
- Position may be eligible for a discretionary variable incentive bonus
About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.