Receptionist

Title: Receptionist

Location: Wabasha

FLSA Status: Non-exempt

FTE: 0.5

Salary Range: $20-$21 hourly

Website: https://guildservices.org

Purpose:

This position is responsible for the reception area, including answering phone calls and greeting clients, visitors, and guests.

Key Responsibilities:

Duties and responsibilities:

• Create a welcoming and hospitable environment by developing and maintaining a receptive, open, and approachable line of communication with clients and staff.
• Assess visitors to determine if they have an appointment, whether they are a Guild client, identify any services they receive, and contact the appropriate staff/program.
• Respond to escalated situations where individuals need emergency assistance and respond using established process without heightening conflict.
• Responsible for assessing incoming calls for urgency and ability to manage multiple phone callers while maintaining receptionist desk.
• Provide clerical support as needed to assist with administrative and programmatic needs.
• Sort and distribute mail.
• Promote an inclusive, culturally competent, and respectful environment.
• Act as back-up for full-time receptionist as needed.

Requires Skills/Abilities:

• Ability to maintain composure and follow process in crisis situations.
• Consistently be on time and reliable.
• Manage multiple tasks and priorities.
• Self-starter who takes initiative and anticipates needs.
• Protect confidentiality of agency, personnel, and client information.

Education and Experience:

• High-school diploma or GED required.
• Experience working with people from diverse backgrounds.

Additional Requirements:

• MS Office Suites, including Excel, Power Point, Word, as well as the use of the Internet and Intranet, specifically SharePoint.
• Strong organizational and time management skills.
• Strong verbal communication skills.
• Ability to exercise judgment and maintain confidentiality.

Working Conditions:

• Prolonged periods of sitting at a desk.

Physical Requirements:

• Must be able to lift up to 10 pounds at times.

About Guild

With a focus on five key values of Empowerment, Dignity, Collaboration, Innovation, and Perseverance, Guild works with those living with mental illness and/or experiencing long-term homelessness by helping them find the tools they need to lead stable, fulfilling lives in communities of their choosing. By looking at the holistic wellness of each client we serve, we can facilitate healing, growth, and new quality of life.

Benefit Highlights

• 10 paid holidays and 26 days accrued paid days off (combination of personal, vacation, and sick days) during your first year, increases with company tenure.
• Multiple health insurance options for individual, family and domestic partner.
• Guild offers dental and eye coverage, FSA and HSA accounts- Guild Contributes $1200-$3600 annually to employee HSA.
• Hybrid work schedule available.
• Guild offer Employee Assistance Program (EAP) to employees.
• 403 (b) Retirement Savings Plan with an employer- match after your first year.
• Employer paid Short & Long-Term Disability Insurance & Life Insurance.
• Cell phone, laptop computer, and Wi-Fi provided for all community-based staff.
• Robust onboarding process, ongoing in-house training and training budget for continuing education.
• Mileage reimbursement.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)