Member Service Supervisor (Teller Supervisor)

Position: Member Service Supervisor

Department: Operations

Purpose: Trains, supervises and assists in hiring of MSR I-III. Responsible for quality of member service through teaching, coaching and technical development of MSR staff. Performs a wide range of transactional duties to serve members and staff.

Scope: Under the direct supervision of the Branch Manager, incumbent is responsible for implementing and maintaining operational procedures of deposit services that maximize efficiency and safeguard the credit union by ensuring accuracy and adherence to operational procedures and policies. Must comply with applicable statutes and regulations including, but not limited, to the Bank Secrecy Act, the USA Patriot Act, and follow all policies and procedures set forth by the credit union.

Reports To: Branch Manager

Supervises: Approximately 5-8

Machine Skills: Fax Machine, P.C. experience including MS Word and Excel, Keyboarding, Copy Machine and 10 Key

Job Specifications: High school diploma or equivalent required. Must have 3 years depository financial institution experience and one year of financial institution supervisory experience. Must be able to handle simultaneously, multiple tasks and changing priorities in an efficient and effective manner.

Physical Requirements: Incumbent must be capable of lifting up to 25 pounds. Job requires frequentviewing of computer screen, continual eye coordination and hand/wrist movement and finger manipulation. Must be able to sit and stand for long periods of time as well as stoop, bend and reach overhead.

Duties & Responsibilities:

• Greet and welcome members to the credit union in a courteous, professional, and timely manner
• Provide comprehensive, prompt, accurate and efficient member transactions
• Perform secure facility opening/closing procedures
• Competently perform all duties of MSR I, MSR II and MSR III as necessary
• Maintain dual control procedures
• Assist with hiring MSR staff
• Trains supervise and assist all levels of member service representatives
• Conduct performance reviews for MSR I- MSR III staff
• Schedule MSR staff to ensure efficient member service
• Open and maintain Individual Retirement Accounts
• Maintain adequate supply of traveler’s checks, money orders and check stock
• Maintain sufficient office supplies
• Investigate teller outages
• Ensure security and proper dual control handling of vault, cash dispenser/recycler and ATM
• Performs online banking administration
• Assists and serves as backup for Branch Manager
• Ensure work area is clean, secure and well maintained
• Maintain good working relationships with co-workers, supervisor, management and various agency personnel

Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Supervisory: 2 years (Required)
• Depository Financial Institution: 1 year (Preferred)

Ability to Relocate:

• Port Aransas, TX: Relocate before starting work (Required)

Work Location: In person