Front Desk Agent Hiring Event

The Front Desk Agent is to provide welcoming and efficient service to our guests at the Front Desk creating an incredible first impression as the face of this beautiful luxury property. While checking in, registering and assigning rooms, and checking guests out on their departure, they will fulfill all of their tasks to the highest of the Gurney's Resorts brand standard.

Your Responsibilities:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

The Ideal Candidate:

• Minimum three (3) years’ work-related experience
• High School Diploma, or equivalent level of education, required (Must be able to add, subtract, multiply, and divide in all units of measure)
• Excellent verbal and written communication skills. Ability to read, speak and interpret documents in clear English. Ability to communicate in secondary language is a plus.
• Computer friendly with a strong proficiency with MS Office Programs.
• Must be able to exert well-paced ability in limited space and to reach other locations of the area in a timely basis.
• Must be able to multi-task and manage in high volume, and high stress environments. Posses a “roll up your sleeves” attitude
• Must have manual dexterity to use and operate all necessary equipment.
• Must be able to reach, bend, stoop, and stretch. Can frequently lift up to 30 pounds, as well as work in a standing position for long periods of time (up to 10 hours).
• Must be able to work a flexible schedule. (Including mornings, nights, weekends, and holidays)
• You are a detail-oriented self-starter with an entrepreneurial spirit and love luxury & lifestyle brands
• Ability to work and remain calm and professional under potentially stressful situations to ensure guest satisfaction

How to attend

Please arrive to the Hotel Lobby.

You will be directed to the Career Fair by one of the hotel's wonderful team.

Be sure to have your resume ready - you will meet with the first available team member to discuss opportunities with our resorts.

What to prepare

• Please be sure to wear a mask, bring your resume and your winning attitude!

Preferred dress code

Casual (come as you are, but please be presentable)

About Gurney's Resorts - Montauk, New York

Gurney's Resorts offer unique destinations in beautiful places where guests go to connect, relax, and recharge. Our mission is to use our values and visions towards service to create memorable personalized experience that leaves guest feeling like a VIP.

Gurney’s Resorts are located premier travel destinations in Montauk, New York, Newport, Rhode Island and Scottsdale, Arizona.

All of our career opportunities offer the chance to work with leaders that drive their teams to work at the top of their game. We are operating at full-capacity and offer full working schedules (nights, weekends, holidays) and the opportunity to create a lifetime of memories.

Working with us also allows you to become part of the unique communities we are a part of.
We offer housing for eligible employees, team-building activities, and discounts for in-house items.

NOTE: JOB DESCRIPTION IS SUBJECT TO CHANGE BASED ON BUSINESS NECESSITY.
The job description isn’t meant to be complete list of your qualifications or all the things you’ll do.

EQUAL OPPORTUNITY EMPLOYER
MEI GNY LLC –is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, MEI GNY, LLC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

CONFIDENTIALITY AND DISCRETION
Employee must maintain the confidentiality of all company and customer information and must not discuss such matters outside MEI GNY, LLC. Tact and discretion must be used in all dealings with all customers and potential customers to maintain a positive image MEI GNY, LLC.

Perks and benefits

• Snacks and refreshments
• Company swag

What is a hiring event?

Think of it like a job fair, but for one company and more personal. Hiring events are a great way for employers to fill multiple roles quickly. Hiring is a human process, and they would like to meet you to see if you’re a fit!