Medical Office Assistant - Surgery

Position Summary

Provides administrative support and clinical assistance for Physicians, Nurse Practitioners, and patients for the Department of Surgery.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Assists PODIATRIST inpatient care.

• Prepares patients for treatment, sterilizes instruments, performs general office duties, and assists PODIATRIST in preparing dressings, administering treatments, developing x rays, taking patient vital signs, and recording their medical history.

• Assists PODIATRIST who specializes in treating foot, lower leg, and ankle problems.

• Assist PODIATRIST to examine patients who complain of various concerns, including ankle sprains, ingrown toenails, or skin conditions

• Assist PODIATRIST with patients suffering from complications related to diabetes or obesity.

• May assist a PODIATRIST during surgery and provide patients with the directions they are to follow once they get home.

• May also be required to make impressions, or castings, of a patient's feet.

• Podiatry Assistants can only do clippings after the patient is evaluated by a podiatrist.

• Takes inventory of supplies, equipment, and medication, ensures clinical areas are well stocked, and ensures expiration dates have not lapsed.

• Position assists at the front desk as needed and receives callers and takes messages as necessary

• Schedules patient appointments, tests, and procedures using a computerized scheduling system; prepares appointment notices; provides patient instructions verbally or in writing in order for the patient to prepare for an appointment.

Computer Skills-Touchworks/IDX/Touch Chart

• Manage Call In/Rejected Rx task list

• Reschedule bumped appointments

• Scan information into charts and print information from electronic records when needed

• Prioritize and complete all tasks with documentation if necessary reassign appropriately

• Task or fax procedural reports, labs & reports to referring physicians

• Check task list and process messages if necessary (Follow My Health etc.)

Essential Clinical Duties and Responsibilities

• Escort

Responsible for clinic patient flow, informing physicians of patients’ arrival and room assignment

• Rooming patients

Accompanies and/or assists patients to the exam room in a professional manner

Obtains patient vital signs, including height, weight, blood pressure, temperature, pulse, and respiration. Pulse oximetry if needed.

• Vital Signs

Able to perform using manual equipment and Welch Allen spot vital sign machine and import results to electronic medical record in a timely fashion

• Assist physicians during examinations and procedures

This includes setting up the exam room and preparing the patient

• Performs tests/procedures

Simple dressing changes, change wound and post-op dressing

• Assists in explaining test procedures to patients

• Communicates laboratory and test results to physicians

• May assist with other support activities, including packaging and sterilizing equipment and supplies.

• Maintains patient areas clean and safe

• Maintains and improves knowledge and expertise through continuous training

• Knowledge and performance of sterile techniques required.

• Provides excellent customer service by demonstrating positive behaviors towards

• Patients, families/visitors, providers, other department staff, and co-workers.

• Performs other duties as assigned

Qualifications

Education

• High school graduate and graduate from a Medical Assistant School.
• Certification or Registration as a Medical Assistant is required and required to keep current.

Experience

• Two years of experience in general patient care. Hospital, physician’s office, or ambulatory care setting preferred.
• Experience in the Podiatric setting is a plus.
• Two years of administrative experience in a fast-paced healthcare setting.
• Experience working with patient records, billing, and scheduling in a clinical setting is needed for this position.
• Typing skill of 30 WPM is necessary.
• Two years of customer service experience in a patient care environment, including six months of experience in patient scheduling, is preferred.
• Experience utilizing a computerized patient scheduling system or computer terminals is necessary.
• Familiarity with medical insurance and medical terminology is preferred along with referral and prescription intake experience.
• Knowledge of IDX patient scheduling/ registration systems is preferred. Bi-lingual preferred.