Leasing Consultant- Multifamily

Description

Interacts directly with prospective and current residents to achieve maximum occupancy and NOI. Acts as the Company’s representative by conveying the benefits of the community. Responsible for the leasing process from introduction to the actual occupancy of the resident and maintains communication throughout the tenancy of the resident.

• Provides information about the apartments and the community to the prospective resident and schedules visits to the community.
• Greets visitors and determines if the community meets the client’s qualifications.
• Effectively explains all lease and community policies to new and current residents.
• Accurately and efficiently prepares and assists with all leasing paperwork (i.e. applications, lease agreements and addenda, employment and credit checks, and leasing move-in packets.)
• Collects security deposits, rent, and all other funds associated with resident moves.
• Effectively communicates changes in units' leased status to the Maintenance Department.
• Completes follow-up notes, email/ call-backs with prospects after initial community visits per GWR policies. Maintains all records of contact with prospective residents on a daily basis (LeaseHawk/OneSite/etc.)
• Supports the overall marketing efforts through outside marketing, posting to social media, and postings/updates to online advertising sources.
• Maintains an accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc.
• Understands and complies with state landlord-tenant Fair Housing laws and standards.
• Prepares weekly competitive market survey reports and analyzes the real estate market trends and conditions in the area.
• Monitors all current and future vacancies to proactively react to future occupancy needs.
• Analyzes concerns associated with apartments that are slow to lease and offers recommendations to the Property Manager.
• Inspects all vacant apartments on a daily basis prior to the beginning of the business day to ensure that they are ready to show to prospective residents.
• Maintains daily curb appeal such as balloons, bandit signs, prospect refreshments, etc.
• Conducts follow-up activity with all residents in order to establish positive resident relations.
• Maintains current resident files through the consistent filing of documentation, auditing of files, and timely notification to residents as needed for file completion.
• Attends and participates in training programs as requested. Ensures that necessary courses are completed in a timely manner.
• Assists the Property Manager in implementing resident retention and renewal programs.
• Makes recommendations to management regarding improvements for the overall operation of the community.
• Consistently monitors emails for pertinent information and responds in a timely manner to appropriate persons. Maintains professional email etiquette at all times.
• Attends and assists in the coordination and organization of resident relations and activities, such as newsletters, parties, etc.
• Transports residents or prospective residents via motorized vehicle throughout property grounds; may run errands as necessary.
• Represents the Company in a professional manner at all times. Consistently maintains a professional courteous attitude when dealing with residents, coworkers, and the general public.
• Performs other duties as assigned.

Requirements

A high school diploma or equivalent is required. A college degree or related coursework is desirable. A minimum of one year of sales experience is preferred. Customer service background desirable. Basic arithmetic skills are necessary. Excellent communication and organizational skills are necessary.

Able to operate a computer with internet and email capabilities, telephone, fax, and copier. Must have a valid driver’s license, vehicle, good driving record, and insurance. The ability to work weekends is required.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Commission pay

Experience:

• Customer service: 1 year (Preferred)
• Property Leasing: 1 year (Preferred)
• OneSite: 1 year (Preferred)

Work Location: One location