What are the responsibilities and job description for the IT Help Desk Administrator position at H MART?
IT Help Desk Administrator
We are H Mart, the largest Asian supermarket chain in America. Starting in 1982 with a single store in Woodside, Queens, H Mart has grown to include more than 70 stores across the United States. H Mart is America’s premier Asian food destination and provides groceries and everyday essential needs as well as upscale products.
H Mart offers a full line of Asian foods as well as a broad range of Western groceries to complement its full scale offering to that of a traditional supermarket. H Mart is also known for its innovative new food halls which are an extension of over 40 years of providing eateries in its stores.
Main duties of an IT Help Desk Admin includes (but are not limited to):
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Maintain daily performance of computer systems.
- Walk customer through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- IT Asset tagging work using Inventory Software for Office / Store
- Inventory updates by weekly
- Purchase/Install, Configure IT Devices (Network, POS, Each Department)
- Install computer peripherals for users.
- User education for POS system, Office desktop.
- Responding in a timely manner to service issues and requests
Qualifications:
- Bachelor's degree in Computer Science, IT Engineering or Technology (Preferred)
- Comptia A (Preferred)
- Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems, Familiarity (Preferred)
- Must be able to travel
Work Hours:
- Monday-Friday, 8:00am to 5:00pm
- Hours may be subject to change
Benefits:
- Health insurance coverage
- Dental and vision coverage
- Free lunch provided
- PSL / PTO
- Paid holidays per company policy
- Celebration & condolence benefits per company policy
- Eligibility to use company owned resort per company policy
- 5% employee points program with H Mart Smart Card
H Mart is an Equal Employment Opportunity Employer.
H Mart is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, gender, gender identity or expression, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, military status, status as a Vietnam Era or disabled veteran, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.
Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing undue hardship on H Mart. Please inform our Human Resources Department or the Store Manager if you need assistance completing any forms or otherwise participating in the application process. All your information will be kept confidential according to EEO guidelines.
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Weekends as needed
Work Location: In person
Salary : $18 - $24
