What are the responsibilities and job description for the E-Commerce Manager position at Habitat for Humanity Portland Region?
Position: E-Commerce Manager
Department: ReStore
Reports to: Retail Director
Status: Full-time/Exempt
Level: F
Compensation: $57,500 to $70,058; See Starting Salary Expectations section below.
Close Date: Open Until Filled
About Us:
Habitat for Humanity Portland Region revitalizes neighborhoods, builds affordable and sustainable homes, and empowers families through successful homeownership. Habitat for Humanity Portland Region is an independent affiliate of Habitat for Humanity International, a global home building movement and top private home builder in the country. By providing affordable housing, home repairs, skilled construction training, financial education, and volunteer opportunities, the organization has transformed millions of lives, helped stabilize communities and fostered economic vitality in the region. We believe that everyone deserves the opportunity to reach their full potential, and that starts with a stable and healthy place to call home.
We are intentional about building a healthy and thriving organizational culture and envision a community of staff, partners, volunteers, and donors who are deeply committed to equitable and anti-racist practices in every facet of our organization. We engage in continual learning and seek ways to operationalize equitable practices. Our Equity Statement and Cultural Compact are living, breathing documents that we continually work toward.
Habitat for Humanity Portland Region operates out of two offices (Hillsboro and NE Portland), three brick and mortar stores (Beaverton, Gresham, and Portland), one online/warehouse location (NE Portland), and several construction sites (varies). Please visit our website and social media pages to learn more.
Note to Candidates:
We are committed to building a diverse and inclusive organization and we are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We recognize that requirements for educational and experience minimums create unnecessary barriers for under-served populations in pursuing employment opportunities in which they may be successful. In considering this alongside our Equity practices, we have removed educational and experience minimum requirements in order to focus on candidates’ abilities to excel based on the responsibilities of the position. We strongly encourage you to apply, even if you don’t believe you meet every one of the qualifications described.
Position Overview:
The ReStore E-Commerce Manager is responsible for guiding all aspects of daily online store operations. As the lead innovator, their key responsibilities are to continually grow sales for the online store, oversee all warehouse operations, oversee the E-Commerce Associate, and positively impact profitability of the online store.
The above is accomplished through partnership with all stakeholders. The E-Commerce Manager works in collaboration with the VP of Retail, Procurement and Retail Directors, Store Managers, and the Donation Pick Up Team. A key objective for this position is to increase online store inventory turns through driving quantity and availability of products posted to the website. The E-Commerce Manager is a vital role positively influencing the ReStore’s financial health.
Responsibilities:
E-Commerce Operations
- Ownership of the online store’s inventory quantity and quality offered.
- Make strategic decisions to drive online sales goals.
- Communicate regularly with the logistics team and Marketing Manager to facilitate smooth operations.
- Ensure timely uploading of items for sale and efficiently cycle out old inventory.
Warehouse Oversight
- Ensure all items in the warehouse are appropriately received and stored with an emphasis on safety practices
- Collaborate with the logistics team for product flow from the Donation Pick Up team/stores to warehouse and serve as point of contact to receive donated product.
- Communicate directly with applicable departments regarding product distribution.
- Occasionally, the E-Commerce Manager may be required to drive a box truck as part of their duties.
Team Member and Volunteer Oversight
- Plan team member work schedules to support warehouse operations.
- Train team member(s) with the goal to duplicate efforts
- Provide guidance on personnel policies and procedures.
- Collaborate with HR and the Retail Director for staff hiring and onboarding.
- Evaluate and motivate Team Members to ensure high level work performance.
- Support the volunteer program by conducting orientations and training for volunteers.
- Perform other necessary duties as assigned.
Required Knowledge, Skills, and Experience:
- Exemplary leadership skills, excellent interpersonal communication, and ability to remain calm under pressure.
- Proven problem-solving skills, including supervising unexpected issues and emergencies.
- Proven ability to demonstrate forward thinking strategies to evolve projects and achieve long term objectives.
- Successful management experience with and understanding of all aspects of a multi-faceted retail/reuse operation, including budget management, staff management, and merchandise handling.
- Ability to resolve customer, donor and staff issues and complaints with courtesy and professionalism.
- Ability to manage and communicate with the integrity, openness, and knowledge that promotes the culture and values of Habitat for Humanity and the ReStore’s mission.
- Proven record of accomplishment of building strong teams with strong culture.
- Operational experience, including hiring, performance management, scheduling, facility oversight and budget management.
- In-depth understanding of e-commerce platform detail, with a focus on day-to-day management and problem resolution.
- Minimum three (3) years management experience
Preferred Knowledge, Skills, and Experience:
- Experience working with not-for-profit organizations preferred.
- A love of DIY, resale, teamwork, and Habitat for Humanity’s mission.
- Bilingual in Spanish
- Any qualifying combination of education, certification, and experience that demonstrates the ability to perform the duties of the position.
Work Environment and Physical Demands
Warehouse/Office
- Fast-paced, team-oriented, and casual
- Job mostly operates in an open, warehouse environment
- Position is very active and requires standing, walking, bending, and occasionally kneeling
- Employee must frequently lift, move, and/or load items over 50 pounds with mechanical assistance and/or a team lift
- The employee will routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets, and scanners
- This position may be eligible for remote/hybrid work one day per week based on responsibilities, performance, and access to essential work-related resources.
Schedule may vary based on business need.
- 40 hours a week (minimum one weekend day required)
- Occasional overtime may be necessary
Starting Salary Expectations:
Minimum $57,500 to salary range midpoint of $70,058. Placement will generally not exceed the midpoint based on qualifications, experience, and internal equity. The full salary range is $57,500 to $83,375.
Benefits:
We offer a comprehensive benefits package that includes:
- Health insurance (medical, vision, alternative care, prescription)
- Health reimbursement arrangement (HRA)
- Dental insurance
- Generous paid time off
- 3% matching 403(b) retirement plan
- Flexible spending accounts
- Short-term & long-term disability insurance
- Life insurance
- Employee assistance program
- And more!
How to Apply:
Submit the following materials at: https://bit.ly/HABCAREERS
- Cover letter addressing how your personal and professional experiences have prepared you for this position.
- Resume
- Three professional references
Employment is contingent on passing a background check.
Habitat for Humanity Portland Region hires a workforce representative of the communities we serve, understanding that a diverse workforce strengthens our organization. We value diversity and support a positive and welcoming environment where all employees can thrive. Habitat for Humanity Portland Region is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.
Note: This job description is intended as a guideline only and does not limit in any way the duties or responsibilities of any employee. Nothing herein shall be construed as a contract of employment, expressed or implied. All employment is terminable at will, with or without cause.
Salary : $57,500 - $70,058
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