Practice Development Manager and Marketing Liaison , East Rutherford, NJ

Job Title:  Practice Development Manager and Marketing Liaison

Classification:  Exempt

Reports to:  Regional Practice Development Manager and Executive Director of Urgent Care Development

Job Summary:  Responsible for all day-to-day operations & development of the urgent care center creating an outstanding healthcare experience for our patients. Including but not limited to, develops site operationally, builds patient volume, promotes patient satisfaction, networks with local medical practices and businesses. Develops and promotes a comprehensive occupational medicine program. Develops, coordinates and supervises operation and duties of administrative and clinical staff. Designs and executes a site-specific marketing plan to build volume, service awareness, establish and expand occupational medicine services contracts, while partnering with the occ health team to maximize resources within HMH.

FLSA STATUS: This position meets the criteria for exemption from the provisions of the Fair Labor Standards Act; thus you will not be eligible to receive overtime compensation.

Essential Duties & Responsibilities:

• Assure the office is opened timely and stays open for the full posted time of business.

Ensure that the site is appropriately staffed to volumes and special events and that all facilities and equipment are available, operational, safe, and clean.

• Utilize existing onboarding process for all staff and ensure equipped to perform their jobs at a high level.

• Interview, select, train, supervise, evaluate, and monitor quality and production levels of site staff. Perform bi-annual performance reviews and document.

• Develop monthly staff schedule, review, approve and provide input to payroll calculation.

• Ensure the cash drawer is balanced and securely maintained. Prepare and make daily bank deposits.

• Assure staff is adequately trained on all the UCA medical competencies and policies

• Communicate and ensure compliance with company policies and procedures. Address performance and disciplinary issues.

• Monitor supply inventories, research best price, and order all supplies.

• Interact with customers, review customer feedback, and address customer service issues.

• Inspect and maintain records on facilities and equipment.

• Coordinate facility and equipment maintenance and other vendor services.

• Perform front-end registration or medical assisting as a back-up in case of absence or high demand as needed.

• Monitor and evaluate medical and office needs.

• Schedule monthly staff meetings.

• Establish set protocols for DOT physicals, drug testing, chain of custody screening, and breath alcohol testing.

• Develop strategy to increase patient volume

• Network with local medical practices as available.

• Network with local businesses and develop an occupational medicine presence in the community.

• Develop the practice for patients to have a great healthcare experience.

• Assure compliance with CMS, DOH, UCA regulations/certifications.

• Establish strong relationship with American Dream operator Triple Five Group to develop a comprehensive occupational health and workers comp agreement.

• Meet with clients to discuss brand awareness, goals, contracts, and services.

• Requires an extensive knowledge of urgent care services and occupational health/wellness programs.

• Establish occupational medicine contracts with Triple Five Group and other tenants within the mall.

• Review the success/results of all marketing campaigns, incentives, and mall events.

• Attend all mall events, including entertainment, concerts, sports, etc.

• Conduct marketing research to identify habits, target markets, needs, and wants of mall businesses.

• Identify all marketing opportunities for all tenants of American Dream Mall.

• Develop marketing plans and accurately record and report on these campaigns.

• Must be dedicated to allocating approximately 50% of daily tasks to marketing.

• Utilize all marketing opportunities, materials, and advertising to their fullest.

Responsibilities will include overseeing site as a whole, including needs of Vitality Suites tenants

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Education and/or Experience: High school diploma or general education degree (GED) required. An associate degree is preferred.

• Ability to manage personnel - including but not limited to hire, supervise, train, reprimand and evaluate new and current staff on an on-going basis.

• Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to clients and other employees of the organization. Bilingual in English and Spanish is a plus.

• Mathematical Skills: Ability to add and subtract two-digit numbers and to multiply, divide with 10's and100's and calculate percentages.

• Ability to perform these operations using units of American money and weight measurement, volume, and distance.

• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

• Familiarity with all aspects of occupational health, medical billing systems, medical coding, and basic medical terminology.

• Familiarity with HIPAA.

• Proficient to use and train others in common PC applications including Internet, Email, Microsoft Office, and practice manager/EMR software.

• Superior customer service skills with the ability to handle escalated issues. Including addressing negative patient satisfaction experiences.

• Good organizational, interpersonal skills and ability to multitask.

• Motivated, enthusiastic, ethical, and professional individual.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• East Rutherford, NJ: Relocate before starting work (Required)

Work Location: In person