Student Services Coordinator

Description

GENERAL RESPONSIBILITIES

HACU is seeking a professional who can assist in managing and advancing HACU National Internship Program (HNIP)’s priorities and activities. He/she will be an innovative self-starter, a problem solver with excellent customer service, and someone with experience in project development and management. Reporting to the Senior Executive Director of Federal Relations and HNIP, the Student Services Coordinator will assist in planning and coordinating HNIP’s activities and processes to support the recruitment, selection, placement, and successful development of the students’ internship experience with federal, state, and local non-profit agencies. He/she will manage programmatic efforts for HNIP, while working with Director of HNIP and Strategic Initiatives. He/she will also support the work of the program and provide exemplary customer service to our applicants, selected interns, and agency liaisons. He/she will also manage the professional development program for interns to include, but not limited to, identifying the speakers, and coordinating the logistics of the activity.

The HNIP Student Services Coordinator is also responsible for supporting day-to-day operations of HNIP and its critical components around community with students and other key stakeholders. The successful candidate will possess excellent verbal and written communication skills to effectively communicate with students and agencies and stakeholders. He/she should have a service-oriented mindset, possess a passion to promote professional development for student advancement, have a professional presence, and be a competent public speaker.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(Other duties may be assigned)

• Oversee and manage the HNIP internship cohorts for fall, spring, and summer sessions
• Perform midterm and final evaluations for all HNIP interns for fall, spring, and summer sessions
• Assist in securing internships placements for the interns with the guidance of the Program Manager and the Director of HNIP and Strategic Initiatives 
• Assist in the identification, tracking, and monitoring of student progress in the internship.
• Work with the HNIP staff on scheduling, coordinating meetings, collecting, tracking, and maintaining records while assuring confidentiality at all levels.
• Assist with travel and student housing arrangements.
• Oversee, coordinate, and assist with HNIP programs such as student orientation, professional development sessions, and farewell event. 
• Coordinate targeted recruitment and screening of students for internship opportunities. 
• Coach students through the application process of targeted outreach for in-demand needs from federal agencies. 
• Properly onboard students before their internship starts, which includes e-verifying students and ensuring that they finish all their workplace trainings.
• Assist on developing and executing presentations on program components and benefits at intern orientations and agency events. 
• Handle administrative tasks that relate to the overall management of the HNIP program. 
• Plan and conduct recruitment visits to HACU member institutions and conferences. 
• Develop and maintain positive relationships with individuals at federal, state, and nonprofit agencies that support HNIP.
• Assists in collecting reports, compiling data, and presenting results that help with the program evaluation process. 
• Works on social media efforts and coordinates strategy for using most effective methods to leverage social media. 
• Strong knowledge of Microsoft Word, Excel, PowerPoint, and Outlook. 
• Provide support for the development of an alumni program and an annual alumni event.
• Work with the government relations team on related student programming.

SUPERVISORY RESPONSIBILITIES

No direct supervisory role.

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

• Bachelor’s degree (BA/BS) in education, communication, business, social science, or related field, with 1-2 years’ experience in student services or student program development.
• Experience in service-related industries, project management, student development and/or student recruitment.  
• Must be able to work independently in a fast-paced environment and take ownership of tasks and responsibilities. 
• Ability to multitask and prioritize. 

LANGUAGE AND COMMUNICATION SKILLS

• Bilingual-English/Spanish Skills a Plus 
• Ability to professionally respond to inquiries or concerns from federal/governmental personnel, interns, staff, or members of the business community.
• Ability to effectively present information to senior management, federal/governmental agencies, educational institutions, or corporate and public groups. 

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs. 

REASONING ABILITY

Ability to read, analyze, and interpret common business and educational journals, contracts & grants, financial reports, and legal documents with the utmost attention to detail.

Ability to define problems, spot trends, collect and analyze large sets of data, establish facts, and draw valid conclusions. Ability to deal with problems involving a few concrete variables in standardized situations. 

Excellent speaking, writing, and editing skills. Strong knowledge of the Microsoft Office Suite, database applications like Excel and Access, some HTML and content management systems management, and social media tools.

Must be able to work independently in a fast-paced environment and take ownership of their tasks and responsibilities.

Ability to multitask and prioritize. 

Must be able to travel (max 20%). 

PHYSICAL DEMANDS

The physical, intellectual, and other demands described herein are representative (and not all inclusive) of those that must be met by an employee to successfully perform the essential functions of this job. Office setting with sitting or standing, computer data entry, answering phones. The employee must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT

Work usually takes place in clean, pleasant, and comfortable office settings. Employee will work a standard of 40 hours a week; however, longer hours may be necessary at times. Conferences and events may take place in hotel and/or convention center settings and require longer hours of work on constantly changing schedule, including work on weekends and evenings. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

REASONABLE ACCOMMODATION

In accordance with the ADA and other applicable laws, reasonable accommodations will be made to enable a qualified individual with a disability to perform the essential functions of the job.

Relocation assistance is not available for this position.

HACU offers a friendly work environment and a generous company-paid benefits plan. Compensation is competitive and commensurate with qualifications and experience. 

EEO STATEMENT

The Hispanic Association of Colleges and Universities (HACU) believes that equal opportunity for all employees and applicants is important for the continuing success of our organization. As an equal opportunity employer, HACU is committed to a policy that provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and to make all employment decisions so as to further this principle of equal employment opportunity. HACU will not discriminate against any employee or applicant for employment because of race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and will take affirmative action to ensure that applicants are offered employment and employees are treated during employment without regard to these characteristics. For more information regarding Equal Employment Opportunity, click here.

ADA STATEMENT

The Hispanic Association of Colleges and Universities (HACU) is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA), the HACU will provide reasonable accommodation when requested by a qualified applicant or employee, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed during the application process, please email jobs@hacu.net. For more information regarding the Americans with Disabilities Act, click here.

HACU COMMITMENT TO HEALTH AND SAFETY POLICY

Per the Hispanic Association of Colleges and Universities (HACU) Commitment to Health and Safety Policy, effective August 2021, it is a condition of employment for all employees to be fully vaccinated for COVID-19, unless they are granted a reasonable accommodation under applicable state law. Employees will need to provide proof of full vaccination prior to their start date or apply for an exemption/accommodation within three business days after their start date.  Depending on the circumstances, new hires who do not comply with this Policy, or who cannot be reasonably accommodated, will either have their employment suspended or terminated. Candidates who are non-compliant will have their offers rescinded. If reasonable accommodation is needed during the application process, please email jobs@hacu.net.