What are the responsibilities and job description for the Office Manager position at Hahn Eye Center?
General Description
The Optometry Office Manager is responsible for supervising and monitoring the activities of the optical dispensary and all Optometry staff members within the optometry clinic. The position reports to the Optometrist Physicians. Duties includes scheduling appointments, answering phones, and assisting the Optometrists as needed. Managers include hiring, training, and day to day management of the office, working closely with practice doctors and administrators on performance metrics and patient satisfaction.
Responsibilities
- Supervise and direct the Optometry staff
- Staff management such as scheduling, training, remediating and refereeing disputes. Also, assisting with managing requests for vacation, days off, sick days and early leave as needed.
- Supervise billing and serve as a backup to the insurance coordinator.
- Supervise the handling of payments to the practice including reconciliation with the daily reports.
- Marketing the practice through monitoring of patient feedback and customer service improvements.
- General administration as needed for the success of the department.
- This position requires a significant amount of interaction with the public and many internal customers and therefore, the individual must be able to develop positive rapport effectively.
- The Office Manager must have the ability to work independently, earn detailed procedures, identify problems, develop corrective strategies, and familiarity with the clinic management system and E.H.R.
Qualifications, Knowledge, Skills, and Abilities
- A minimum of 3-5 years of experience.
- Must provide previous employment references.
- A high level of interpersonal skills, problem solving and strong analytic abilities is necessary to be successful in this position.
- Experience scheduling appointments, knowledge of vision and medical insurance plans and other front office duties.
- Working knowledge of tech duties.
- Excellent patient care.
- Facilitate the staffing and monitoring of Optometry Clinic to assure efficient clinic operations.
- Write and conduct annual performance reviews of supervised staff.
- Support clinical operations and organize staff meetings.
- Oversee patient flow and resolve patient issues associated with appointments, fees, and any other operational issues.
- Monitor clinical and safety equipment i.e. check expiration dates on all materials, supplies, and equipment, ensure that all equipment is in good and working order and arrange for repairs or maintenance.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Work Location: In person
Salary : $20 - $25