MAJOR RESPONSIBLITIES:
25% |
Represent the HairClub brand: greet and engage members with a hospitality spirit, exhibit knowledge about the company, memberships, and products, and provide accurate information in all interactions. Ensures a clean and orderly front desk and waiting rooms are kept. |
25% |
Manage front desk operations: call members and non-members prior to and after scheduled appointments, schedule all existing and new member appointments, enter accurate information in the client relationship management platform and/or point of sale system, follow company policies and procedures, and, if applicable, notify appropriate team member and document member follow-up needs in the pertinent database. Ensures the cash drawer and daily transactions are properly accounted for and executes accurate and thorough daily closing procedures. |
25% |
Achieve financial KPI’s and targets: collect accounts receivable, execute membership renewals, obtain add-ons sales, obtain retail sales, perform other various fee management activities. Assists in maintaining appropriate retail, laser and hair inventories |
25% |
Preserve lifetime members: educate members on products, memberships, and referral programs, manage memberships, ensure all members receive services and products they are entitled, and process renewals accurately and timely |
Perform other reasonable duties as assigned
KEY MEASURES OF SUCCESS:
QUALIFICATIONS:
KEY COMPETENCIES:
HairClub is an equal opportunity employer, dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. HairClub strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace.
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