What are the responsibilities and job description for the Customer Service Representative position at Hairclub?
SCOPE AND ESSENTIAL RESPONSIBLITIES:
1. Respond to incoming calls of potential clients who respond to commercials or advertisements
2. Schedule qualified appointments for prospective clients to our nearest Center location
3. Follow communication scripts and rebuttals when handling different topics
4. Maintain accurate record of client contact information
5. Maintain individual workspace and common areas, strictly adhering to local health and safety standards
and the HairClub directives/policies
6. Perform other reasonable duties as assigned
MANAGEMENT AND COLLABORATION:
- Work proactively with Call Center Team Peer and Leadership
- Collaborate with Center Team to ensure client’s expectations are exceeded
- Manage high volume of inbound/outbound calls in a timely manner
KEY MEASURES OF SUCCESS:
1. Maintain confidential customer information and treat it sensitively
2. Achieve or exceeds appointment setting targets
3. Achieve or exceeds Quality Assurance targets
QUALIFICATIONS:
- Bilingual (English/Spanish) Required
- Customer Relationship Manager (“CRM”) Experience Preferred
- Prior Call Center Experience Preferred
- Starting shift is 2:30 p.m. – 11:00 p.m. 5 days a week
KEY COMPETENCIES:
- Hyper-focused on exceptional client experience
- Strong verbal communication and active listening skills
- Customer-focused and adaptable to different personality types
- Ability to multi-task, set priorities, and manage time effectively
- Able to work under time constraints and pressure
- Work independently and self-motivate
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Weekend availability
Supplemental Pay:
- Bonus pay
- Commission pay
Language:
- Spanish (Required)
Work Location:
- One location
Work Remotely:
- No
Work Location: One location