HVAC Inside Sales & Tech Support

Are you outgoing and value customer service? Are you service-oriented and thrive on ensuring customer satisfaction? Do you enjoy diagnosing and servicing HVAC systems?    If so, then Hajoca Corporation - Modern Supply Company, would like you to join our dedicated team as an HVAC Inside Sales & Technical Support Specialist. Our team has been serving the local community for many years. We are a close-knit team that works together to provide the best service to both new and existing customers.  We have a high-energy, fast-paced, enthusiastic and fun working climate.   Inside Salespeople provide sales and support to walk-in customers at the sales counter and assistance to outside sales staff in the field.  HVAC Technical Support Specialists assist customers with design questions and diagnosing technical issues in the field as needed.  The HVAC Inside Sales & Technical Support Specialist duties will include, but are not limited to: Assisting customers who purchase and/or pick up merchandise at our location Process Sales Orders generated at the counter Provide customers with reliable information regarding product specifications and pricing Assisting team members in servicing customers, answering phone calls, stocking merchandise and pulling orders for delivery Assist HVAC customers with system design and installation procedures Help HVAC customers with technical questions, and with diagnosing HVAC system problems and issues All interested applicants must possess: High school degree or equivalent 5 years minimum experience as an HVAC service technician Outstanding customer service and communication skills Ability to identify customer needs, provide profitable solutions, and close the sale The ability to maintain positive relationships with team members, vendors, and customers The ability to troubleshoot and HVAC system through a series of questions from a phone conversation Be able to drive a vehicle over 10,000 lbs. As a non-CDL driver, you must: Be at least 21 years old Possess a proper and valid driver’s license Have a driving record that meets the criteria for being an Authorized Driver in accordance with Company policy. Be able to pass a Department of Transportation physical examination before beginning work and again at least every two years while employed and performing this job function.  Our ideal candidate will also:  Have, or quickly develop, a comprehensive knowledge of products Basic computer literacy (use of mouse and keyboard, Microsoft Word, and Microsoft Office) Be a fast learner on computer skills - must learn our sales processing & inventory management software quickly and efficiently Possess the drive to assist team members with other tasks as required - MUST BE A SELF STARTER Have served in an HVAC company for more than 10 years Be excellent, effective, and efficient with diagnosing an HVAC system Have participated in several HVAC factory training classes Be willing to do some traveling to acquire factory certifications required to serve in the role of Technical Support Specialist Be willing to participate in HVAC continuing education courses on an annual basis Be willing to teach HVAC technical classes in front of a large group Be willing to visit job sites if necessary to diagnose and remedy problematic HVAC systems   The benefits of working with us:Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers, is run by the Profit Center Manager as if it was their own small business. We give you the tools you need to succeed, investing in your personal and professional growth through targeted training programs, and reward team success through our profit-sharing opportunities and generous benefits package which includes:    Medical, dental, vision, and prescription coverage 401 (k) and retirement cash account Life insurance Pre-tax accounts for healthcare and dependent care Paid vacations, generous holiday schedule, and sick time Great place to work for work/home balance No weekend work!  No being on-call!  Consistent weekly work schedule - no long nights or super long days!  No ruined plans with family! No crawlspaces, attics, or harsh working conditions! THE ABSOLUTE GREATEST WORKING ENVIRONMENT IN THE INDUSTRY!  INCREDIBLE (INDUSTRY LEADING) BENEFITS & COMPENSATION PACKAGE!

Salary : $19 - $30