Job Posting for Entry-Level IT Support Specialist at Halff

Entry-Level IT Support Specialist in Tampa, FL.

Job Scope: We are looking for a customer service-oriented Help Desk Specialist to provide technical support to fellow team members in an efficient and accurate manner. You will be considered a front liner who solves basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Essential Functions:

Maintains, supports, troubleshoots, installs, patches, and upgrades workstations, functional systems, and specialized software and all associated peripherals and information system (IS) based equipment
Provides first contact support and initial triage for IT service desk tickets
Perform all helpdesk duties described above; track and work every project, problem, issue or concern to completion or will forward work to another technician or support agency as appropriate
Provide first level contact and convey resolutions to customer issues and maintain ITIL standards
Properly escalate unresolved queries to the next level of support and keep manager informed of any BLOCKS in resolutions
Track, route and redirect problems to correct resources
Update customer data and produce activity reports
Walk customers through problem solving process – document resolutions as necessary for knowledgebase articles and ITIL library as appropriate
Follow up with customers, provide feedback and see problems through to resolution
Utilize excellent customer service skills and exceed customers’ expectations
Ensure proper recording, documentation and closure
Recommended procedure modifications or improvements
Preserve and grow your knowledge of help desk procedures, products and services
Possess an innate understanding of technologies coupled with a deep curiosity to always learn more
Thrive in an environment that gives all team members a voice in the creative process and empowerment to grow their skill sets through a combination of solo and team projects.

Technology Skills / Position Requirements:

Proven working experience in providing help desk support
Proficiency in English
Working knowledge of help desk software and remote access software
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Excellent problem-solving skills, able to effectively troubleshoot issues remotely
Results-focused and team-oriented with a strong work ethic
Customer service oriented including strong communication skills
Troubleshooting experience on Windows platforms greatly desired
Experience supporting Microsoft Office applications, including Outlook in an Exchange or Office 365 environment
Experience supporting mobile devices
Experience with AD, AAD, DHCP, DNS, and other networking skillset a plus.
Highly Proficiency in Microsoft Office Suites - Word, Excel and Outlook.
Time Management Skillset

Educational & Qualifications:

Windows Certifications a plus
A , Net Certifications a plus

Company Overview:
Halff is a mid-sized, employee-owned, diverse and multi-disciplined professional services firm. For more than 70 years, Halff has provided smarter solutions throughout the United States offering services in Construction Services, Energy, Environmental, Geographic Information Systems, Intelligent Transportation Systems, Land and Site Development, Planning and Landscape Architecture, MEP Engineering, Public Works, Right of Way, Structural Engineering, Subsurface Utility Engineering/Utility Coordination, Surveying, Transportation, Water Resources and Water/Wastewater.

Halff has offices in the following locations:
Arkansas: Bentonville, Fort Smith, Little Rock, and North Little Rock
Florida: Chipley, Crestview, Jacksonville, Orlando, Panama City Beach, Tallahassee, Tampa, Tavares, and Temple Terrace
Louisiana: Baton Rouge and Shreveport
Oklahoma: Norman and Oklahoma City
Texas: Austin, Brownsville, Conroe, Corpus Christi, Flower Mound, Fort Worth, Frisco, Houston, Lubbock, McAllen, Midland, Richardson, San Antonio, and Tyler

We offer excellent benefits including medical, dental, prescription, life insurance, long-term and short-term disability insurance, paid time off and holiday pay, Traditional and Roth 401(k) plans, Employee Stock Ownership Plan, Health Savings Account, 529 College Savings Plan, Flexible Spending, an Employee Assistance Plan and more.

Salary is competitive and commensurate with experience.

Halff is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Halff is a drug-free workplace. This offer of employment is contingent upon the receipt of a clear drug screen and background check prior to your first day of employment. This position may be subject to random drug testing pursuant to federal regulations.

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