Refugee Programs Director II

Catholic Charities is a place where miracles happen every day in the lives of more than 22,000 individuals every year. Join us in this incredible work and be a miracle to someone today.

JOB SUMMARY:   Oversees multiple departments or units of organization (including geographically diverse locations), as assigned, adhering to contractual agreements, agency policies and organizational oversight.

JOB DUTIES: 

1. Oversees, plans, organizes, directs and coordinates functions and activities of multiple units within agency. Ensures compliance with all contracts assigned to department, maintaining documentation and information necessary to meet the contractual agreements in place. Coordinates with other departments within the organization to ensure all services are promoted. 
2. Operates as an agent of change, including fostering and demonstrating ability to navigate, support, and effectively administer change within the agency. 
3. Prepares proposals and budgets for continuation of existing and for expansion of services in areas where none exists; submits budgets and proposals to the Sr. Programs Director for approval; participates in negotiating contracts when appropriate or assigned. Responsible for maintaining Program Planner. Assists in the formulation of budgets, explanation of variances. Writes or assists in the writing of grants, requests for proposals, COA compliance, etc.  
4. Oversees the documentation of the department in order to meet agency and regulatory requirements. Conducts regular file reviews, trains and retrains staff, offers assistance in completion of requirement documentation.  
5. Coordinates communication internal and external to agency to ensure staff and outside stakeholders are aware of program, methods, and opportunities offered by the agency. Schedules meetings for staff, public, vendors, clients, etc., as needed or required. May represent the agency at external functions and meetings in order to educate, inform or obtain understanding of agency’s services. Provides problem solving for conflicts within agency and external as needed between collaborating organizations. 
6. Acts as conduit to ensure positive working relationships between collaborating organizations. 
7. Responsible for the oversight of statistical data, billing, finance collaboration and other duties related to measuring outcomes. 
8. Promote ongoing commitment to excellence and continual quality improvement to ensure the highest quality of services to our clients. 
9. Provide a broad range of administrative and supervisory functions including finance and budgetary responsibilities, information systems integration, grievance/complaint resolution.  
10. Supervise and manage assigned staff in accordance with agency personnel practices including recruitment, training, performance evaluation, guidance, etc. Participate in the process of ongoing personal and professional development. 
11. Maintain comprehensive communication among all contacts (internal and external). 
12. Provide oversight and guidance for volunteers assigned to program.

1.  Model professional standards and ethics in accordance with agency philosophy.  
2. Participate in and support PQI initiatives to include attending appropriate program leadership meetings and attending all relevant PQI meetings to ensure organization-wide involvement in PQI and the development of program performance measurements.  Supervisors must also develop and provide appropriate staff training and support the recognition of accomplishments relative to PQI. 
3. Promote ongoing commitment to excellence and continual quality improvement to ensure the highest quality of services to our staff and clients. 
4. Performs other duties as assigned.

JOB REQUIREMENTS:

1. Education /Background:  Master’s degree in related field plus 8 years of experience in the Human Services field, of which 3 or more are in a supervisory nature. Bilingual preferred.
2. Job Knowledge:  Must have familiarity with program/department field, must be able to function as a liaison for numerous system collaborators, must have good assessment skills, be organized and detailed oriented.  Must be able to employ critical problem solving techniques, build teams and resolve conflicts. Must maintain cultural competency and respect; must be able to work within team environment.  Must be fluent in Microsoft Office Applications.
3. Working Conditions/Physical Demands:  Must be able to work in a fast paced environment with moderate interruptions. Must be able to stoop, bend, squat, and ambulate over uneven floor surfaces including stairs and steps. Primarily office work, travel within area on a frequent basis, travel to other areas of state as needed. Evening and weekend hours required as needed. Must be able to visually and auditory assess and interact with clients to ensure their safety and wellbeing. May lift up to 25 pounds
4. Other requirements: 
   1. Valid AZ driver’s license, reliable transportation and ability to show proof of registration/insurance.
   2. You must be 21 years of age or older to drive on behalf of Catholic Charities.
   3. Level One Fingerprint clearance or ability to obtain fingerprint clearance; must maintain clearance. 
   4. Must have or complete within 90 days of hire, training in CPR and First Aid and remain current in the certification.

Excellent Benefits: Medical, Dental, Vision, Basic Life, Short-Term Disability, Vacation, Sick Time, 13 Paid Holidays, Flexible Spending Account (FSA), 403(b) match, EAP and Pension Plan

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