Night Auditor

Job Title: Night Audit Hotel Department: Front Desk

Reports to: Night Audit Supervisor/ Front Office Manager FLSA: Non-Exempt

Job Objective: To perform normal front desk duties and complete the nightly audit procedures per brand/hotel standards.

Key Areas of Responsibility: Check-in/Check-out guests, making stay reservations, answering phone calls, valet cars, completing nigh audit procedures after midnight, delivering folios under the doors of due-out rooms, restocking suite shop and checking out guests.

Specific Duties:

• Count your cash drawer.
• Responsible for check pool, fitness center and breakfast area throughout shift.
• Communicate with prior shift about any detail you need to know for your shift.
• Print the downtime reports, guest request/comment report and the CRM report.
• Print available rooms report (leave these reports out they will be needed while audit is run)
• Check in any remaining guests that have not arrived before 12 PM
• Enter any remaining wake-up calls found on the wakeup call sheet that was started by 2nd shift.
• Complete the valet report and make copies 1. For Valet, 2. For audit packet & 3. For AM Shift
• Check the fax machine for any faxes that have come in.
• Check resume packet from sales and become familiar with the group in house.
• Run Audit according to check list directions.
• Print occupied rooms report for USA Today newspaper delivery.
• Print folios (zip outs)
• Send required emails with reports to Corporate Office
• Roll over M3’s after audit is completed.
• Report any no shows to housekeeping
• After audit is completed place all paperwork in a manila envelope.
• Responsible for delivering zip outs (express checkouts) before 4AM.
• Restock the suit shop drink cooler, guest amenities drawer, print paper, key packets.
• Clean the desk area, back office and lobby areas.
• Count cash drawer and drop money in safe.
• Communicate with next shift about anything they need to know for the day.
• Clock out.
• Other Duties and Responsibilities as may be designated

Qualifications: To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requires good communication skills, both verbal and written. Most tasks are performed in a team environment. There is minimal direct supervision. Must possess basic computational ability. Knowledge of computer OnQ property management program. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education/Experience: Prior hotel experience, OnQ training and audit/ front desk preferred.

Language Skills: Must be able to speak, read, write and understand English. Have the ability to work with staff that speaks different languages; ability to respond to common inquiries or complaints from customers, ability to effectively present information to executive staff.

Equipment/Computer Expertise: Basic computing skills including Microsoft Word and OnQ property management. Typing skills and ability to operate standard office equipment including: copier, telefax, multiple-line telephone system, 10-key, etc

Physical Demands: This job requires the employee to stand for long periods of time and the ability to park cars in our parking garage. A valid driver’s license is required. The physical demands described here are representatives of those that must be met by an associate to successfully perform the essential functions of this job.

Work Environment: Work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee should be able to move around and work with others in a small, confined area. The noise level in the work environment is usually moderate.

Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Indus Hotels and Individual Hotel staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Indus Hotels / Individual Hotel associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

Safety & Security: The safety and security of our guests and associates is of utmost importance to Indus. Every Indus Hotels / Individual Hotel associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

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  I have read and agree to comply with the above job descriptions.

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