What are the responsibilities and job description for the Assistant General Manager position at Hampton Inn?
Assistant General Manager
PRIMARY DUTIES AND RESPONSIBILITIES:
- Lead all operational managers to success on daily, weekly, monthly and annual action plans relative to property business plan and financial goals.
- Ensure compliance of brand standard operating procedures and policies.
- Plan, organize, facilitate and/or participate in various hotel and department meetings.
- Develop and implement plans that improve guest satisfaction and associate satisfaction.
- Monitor and develop associate performance, particularly operational managers, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and rewards.
- Interview, hire and train associates, particularly management level.
- Monitor service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements.
- Identify operational performance, productivity and efficiency gaps and develop measures to correct those deficiencies.
- Support assigned departments to achieve financial/business plan goals and expectations in accordance with established operating budget, monitoring progress monthly and implementing controls for expense management.
- Minimize risk and oversee loss prevention measures in the areas of safety of guests and associates and security of the hotel and property and in accordance with state, federal and company policies.
- Maintains regular attendance and is consistently on time.
- Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
- Performs any other duties as requested by General Manager.
EDUCATION AND EXPERIENCE REQUIREMENTS:
- Two- four years of relevant related experience and/or training; or equivalent combination of education and experience.
- Minimum of two years equivalent experience in a full-service hotel property of similar size and quality. Solid career progression in management of both Rooms and Food & Beverage operations. Thorough understanding of revenue and yield management principles.
What to Expect
- Be part of a cohesive team with opportunities to build a successful career.
- Have the opportunity to engage in diverse and challenging work.
- Derive a sense of pride in work well done.
- Be recognized for excellence.
Equal access to programs, service, and employment is available to all persons. We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.
Qualifications:
Preferred Reliable Transport