General Manager

POSITION TITLE: General Manager

REPORTS TO: Vice President of Operations / Area General Manager / Owner

POSITION SUMMARY:

The General Manager is responsible for all aspects of the operation including guest and employee satisfaction, human resources, financial performance, cost control management, sales and revenue generation. He/she should be an ambassador for the brand and the hotel. He/she will provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Ensures implementation of Vista Host and brand strategies and initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers.

DUTIES AND RESPONSIBILITIES:

• Oversee the operations functions of the hotel, as per the Organizational chart.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues including but not limited to: capital projects, renovations, brand initiatives, Vista Host initiatives, and customer service demands.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotel ownership.
• Deliver hotel budget goals and set other short and long term strategic goals for the property.
• Develop improvement actions and carry out costs savings.
• Must have a strong understanding of P&L statements and possess the ability to react with impactful strategies.
• Closely monitor the hotel’s business reports on a daily basis and take action accordingly.
• Maximize room yield and hotel revenue through innovative sales practices and yield management programs.
• Assist in the procurement of operating supplies and equipment and contract with third-party vendors for essential equipment and services.
• Handle guest complaints and oversee the service recovery procedures.
• Hold regular briefings and meetings with all heads of departments.
• Act as a final decision maker in hiring key staff members.
• Manage and develop the Hotel Executive team to ensure career progression and development.
• Provide effective leadership to hotel team members.
• Respond to audits to ensure continual improvement is achieved.
• All other duties as assigned/required.

POSITION REQUIREMENTS:

• Must be able to communicate in English both written and verbally.