What are the responsibilities and job description for the Management position at Hamshaw Lumber Inc?
Hamshaw Lumber is a locally owned and operated business providing quality building materials with personalized service. This position is responsible for supporting all efforts of Hamshaw Lumber including servicing wholesale and retail customers. The right candidate will have a people first attitude while being able to work with multiple teams including sales, warehouse, shipping, purchasing, accounting, and executive management.
Essential Duties & Responsibilities
Include the following. Other duties may be assigned.
Customer Service:
- Provide a positive representation of Hamshaw Lumber.
- Proactively assist customers in solving problems.
- Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
- Possess a friendly outgoing demeanor, work well with customers as well as associates.
- Ensure all pages and calls are answered promptly, courteously and effectively.
- Forward any customer complaint that cannot be handled to a member of management.
- Possess strong product knowledge and knowledge of store layout and location of products.
- Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
Store Operations
- Assist in creating a positive, professional and safe work environment.
- Assist with receiving, checking in and stocking of merchandise throughout the store.
- Assist with maintaining back stock levels.
- Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
- Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
- Assist with merchandise resets through the store.
- Provide assistance to Department Specialists, i.e. price changes, special orders.
- Ensure signage is current throughout the store.
- Operate forklift with proper training.
- Communicate any Store Support Center issue to Branch Manager for follow up.
- Communicate any merchandising, cost control or sales idea to Branch Manager.
- Participate in store meetings.
- Be professional in appearance and actions.
- Perform all other duties as assigned.
Education/Training
High School or GED equivalent.
Experience
Formal retail experience preferred.
Physical Demands
Standing, walking, lifting (up to 80lbs) and climbing.
Hamshaw Lumber offers competitive compensation, paid time off, 401K, profit sharing, health Insurance, employee purchase program and much more!
Job Type: Full-time
