Merchant Services Specialist

The Merchant Services Representative 2 is responsible marketing a full suite of merchant solutions to clients including: point of sale, loyalty, data analytics, security & compliance, EMV compatibility, credit, debit, and various cloud-based business solution applications. The position will also be responsible for retaining clients by building relationships and growing portfolios through relationship management and cross consulting in Business Financial Centers, with Business and Wholesale Bankers.

• Actively markets and sells merchant solutions and services while maintaining established individual production levels. Generates leads and calls on perspective business clients; partners with Business Financial Centers, Business and Wholesale Bankers and other personnel to generate cross-sell opportunities.
• Ensures compliance with federal regulations on all product documentation. Keeps current on product knowledge, competition, and on compliance issues related to merchant solutions and products. Stay abreast of applicable products and pricing including new trends and developments in the industry.
• Generally, works with clients with revenue over $100,000 in annual payment card sales.
  Partners with assigned Business Financial Center Manager and business or commercial banker to develop proposals for fee income products and services and make presentations regarding such to perspective business clients generally whose revenue is over $100,000 in annual payment card sales.
• Partners with assigned business or commercial bankers and Business Financial Center managers to develop proposals for fee income products and services and make presentations regarding such to perspective business clients.
• Answers questions and resolves problems for clients concerning all services provided by the Bank. Identifies the problem, collects data, secures answers, and reports results to the inquiring party and with the Supervisor, Operations and Service or other Bank associates as necessary.
• Represents the Bank in the community; develops and promotes additional business by attending and participating in civic meetings and gatherings, volunteer for activities, etc.
• Develops and executes a strategy for selling merchant solutions and services in conjunction with referral partners. Refers clients to other bank partners as appropriate.
• Identifies new prospects and revenue opportunities using referrals generated from business partners lead lists generated for assigned market, referrals from current merchants, and self-sourcing.
• Establishes relationships with key internal business partners (e.g. Treasury Management, Commercial, etc.) and provides an overview of Merchant Solutions, current partners, support options, cross-sell abilities, and partnership needs.
• Exhibits an in-depth expertise of Merchant Solutions, value added services, and pricing models.
• Responds promptly to prospect inquiries and requests and prepare proposals, letters, and presentations to merchant prospects as needed.
• Provides regular updates and reports concerning prospect status, revenue and deal count achievement, partnership successes with various segment partners, and campaign successes.

None

• High school diploma or GED required; Bachelor's degree in business or related field preferred
• 5 years of sales experience in a financial services commission or incentive-based role
• Exceptional communication skills with superior sales, business development, partnerships, and negotiation skills
• Proficient in computer-based sales software and Microsoft Office Suite
• At least $200,000 or higher credit card sales in previous years preferred

• Ability to travel if required to perform the essential job functions
• Ability to work under stress and meet deadlines
• Ability to operate related equipment to perform the essential job functions
• Ability to read and interpret a document if required to perform the essential job functions
• Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.